At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage operational issues.
- Company: Join a dynamic health services company focused on client satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Be part of a supportive team with a focus on excellence and client care.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service management and strong communication skills.
The predicted salary is between 32000 - 35000 € per year.
The role of Customer Operations Manager is responsible for the line management of a dedicated team of Customer Service Administrators, ensuring effective, efficient and customer focused delivery of a multi‑channel operational service desk including inbound calls, mailbox management and online message management, during the lifecycle of a referral. You will also be responsible for delivering first class, after‑sales support and managing complaints.
Working closely with the Service Operations Manager you will contribute to the development of guidelines and procedures to improve customer service experience and ensure consistency of approach and adherence to process across your team. Alongside the Service Operations Manager you will be a single point of contact (SPOC) for the client services Team, with responsibility for defined clients. You will take responsibility for ownership of operational issues and work with internal stakeholders to quickly resolve client issues.
You will ensure that the service desk delivery has a strong client focus and that your Team is organised to deliver informed, tailored support to individual clients with a distinct “Optima Health” service feel aligned to our values. The Customer Operations Manager will ensure that all work is of exceptional quality, is results‑driven, and delivers on both the Clients' and Optima Health's business objectives.
Main Duties
Customer Operations Manager employer: Optima Health
Optima Health is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where teamwork and client satisfaction are at the forefront. With competitive salaries and a commitment to delivering first-class service, employees in Towcester, Manchester, or Birmingham benefit from a dynamic environment that fosters innovation and excellence in customer operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer service approach and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and client relations. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Operations Manager role. Highlight your management experience and any customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer operations and how your values align with ours. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled operational issues in the past. We love candidates who can demonstrate their ability to resolve client issues quickly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Optima Health
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge. Understand the key principles of effective customer support and be ready to discuss how you've applied these in past roles. Think about specific examples where you've improved customer satisfaction or resolved complaints.
✨Showcase Your Leadership Skills
As a Customer Operations Manager, you'll be leading a team. Prepare to talk about your management style and how you motivate your team. Have examples ready that demonstrate your ability to manage conflicts, develop team members, and ensure high performance.
✨Understand the Company’s Values
Familiarise yourself with Optima Health's values and mission. Be prepared to explain how your personal values align with theirs and how you can contribute to creating a strong client-focused culture within the team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing a difficult client or resolving an operational issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
