At a Glance
- Tasks: Lead and develop a high-performing operations team while ensuring top-notch service delivery.
- Company: Join Optima Health, the UK's largest provider of Occupational Health and wellbeing services.
- Benefits: Enjoy 25 days annual leave, health cash plan, and flexible working options from day one.
- Other info: Dynamic environment with a focus on innovation and professional development.
- Why this job: Make a real impact on workplace health and wellbeing while growing your career.
- Qualifications: Proven experience in team leadership and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Candidate must have right to live and work in the UK
Role Summary
We are looking for an experienced operations leader with a strong background in managing customer service, administration, and scheduling teams.
Skilled in driving team performance, improving operational efficiency, and delivering high-quality service while fostering a positive and collaborative working environment.
Main Duties and Responsibilities
- Lead, motivate, and develop a high-performing operations team.
- Manage performance through coaching, feedback, and regular one-to-one meetings.
- Oversee daily operations to ensure service, quality, and productivity targets are achieved.
- Monitor KPIs and implement improvements to drive team performance.
- Resolve escalated operational, customer, and people-related issues.
- Ensure compliance with company policies, procedures, and quality standards.
- Build strong relationships across teams and communicate business objectives effectively.
Experience, skills and knowledge required for the role
- Proven experience leading and developing teams in an operations or customer service environment.
- Strong people management, coaching, and communication skills.
- Ability to analyse problems, make sound decisions, and resolve issues effectively.
- Experience monitoring KPIs and driving team performance.
- Able to manage multiple priorities in a fast-paced environment while maintaining high service standards.
- Proficient in using CRM systems and Microsoft Office, with the ability to quickly learn new systems.
What Can We Offer You?
- 25 Days Annual Leave + Bank Holidays
- Buy and Sell Holiday Scheme
- Life Assurance
- Pension Scheme
- Health Cash Plan
- Yu Life Employee Benefits Platform
- Save As You Earn Scheme
- Eye Test Vouchers
- Cycle to work scheme
- Clinical Training Academy
- Paid CPD Days
- Professional Registration Fees Paid
- RAVE Awards
- Employee Assistance Programme
- Right to Request Flexible Working From Day 1
About Us
Optima Health is the UK's largest provider of Occupational Health and wellbeing services, supporting organisations across both the public and private sectors.
With a heritage dating back to 1947, we have been helping employers create healthier, high-performing workplaces for generations, and we continue to evolve with innovative, practical solutions that make a real difference.
Our Purpose
At the heart of our story are our people.
We bring together like-minded professionals who are passionate about improving workplace health and wellbeing and delivering meaningful support to the organisations we work with across the UK.
Career Growth
When you join Optima Health, you become part of something bigger.
We invest in our people/you through structured induction, ongoing training and tailored career development, helping you build the skills and experience to grow your career.
- Values
- One Team
There are no barriers in our business.
We trust each other and work together as one team to deliver what our clients need.
We all have a part to play in our future, and everyone's contribution is important and valued.
Doing the Right Thing
We operate to the highest standards.
Success is underpinned by honesty and integrity, and by doing what we say we will do.
We care about the impact of our work on our people, our clients, their employees, society, and the world we live in.
Caring for our colleagues' wellbeing and respecting their time, energy and balance is fundamental to this value.
Shaping Tomorrow
We are always looking for ways to improve and innovate.
We train, support and empower future leaders, invest in market-leading propositions and use technology to advance service and clinical outcomes.
We evolve how we work - embracing smarter, more flexible approaches that help our people thrive both professionally and personally.
Never Too Big to Care
We always retain a client-first approach.
Every client, and every one of their employees that we support, matters.
We work in partnership to optimise workplace health and wellbeing, sharing in the benefits of growing together.
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.
All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
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Team Leader (EAP) in Sheffield employer: Optima Health (OH&W)
Optima Health is an exceptional employer that prioritises employee wellbeing and offers a supportive work culture in Crewe. With flexible working arrangements, a comprehensive benefits package, and opportunities for professional growth, we empower our Occupational Health Advisors to make a meaningful impact on the health of our workforce. Join us to be part of a team that values your expertise and fosters a positive environment for both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader (EAP) in Sheffield
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Optima Health (OH&W)!
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We think you need these skills to ace Team Leader (EAP) in Sheffield
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Optima Health (OH&W). Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Optima Health (OH&W) and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
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Align with Company Culture:Make sure your application speaks to Optima Health (OH&W)'s values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Optima Health (OH&W)
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Optima Health (OH&W).
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Optima Health (OH&W) will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Optima Health (OH&W) and how you would contribute to adapting HR strategies.
