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For Companies At a Glance
- Tasks: Deliver exceptional client service and drive sales performance in a dynamic clinic environment.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Uncapped commission, free treatments, discounts, and career progression opportunities.
- Other info: Enjoy continuous training, a supportive culture, and fantastic perks for your hard work.
- Why this job: Join a vibrant team and make a real impact on client experiences and satisfaction.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our XXX Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance. We want people to do their best work at Thérapie, and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple tasks and priorities in a fast-paced environment
Perks
- Uncapped Earnings: With our uncapped commission structure, the sky's the limit!
- Treat Yourself: Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments.
- Share the Love: Avail spouse and family discounts.
- Sisterly Love: 10% off Thérapie Fertility & Optilase treatments.
- Thérapie Fertility: We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.
- Optilase Eye Clinic: We offer free laser eye surgery to all team members after they have been with us for 2 years.
- Skin Royalty: Discounts on leading skin brands & treatments (Murad, Skin Theory).
- Career Pathways: Embark on a journey of career progression & management training.
- Knowledge Oasis: Immerse yourself in a full week of paid training in our academy.
- Big Birthday Bash Leave: Enjoy an extra day off on your landmark birthdays.
- Longevity Bonus: Earn extra annual leave days after 2 years of dedicated service.
- Employee Assistance Scheme: Access confidential support services for personal and professional well-being.
Application Process
- STEP 1: Explore Opportunities - Start by finding the role that excites you.
- STEP 2: Submit Your Application - Apply by uploading your CV.
- STEP 3: Application Review - Our Talent Acquisition Partners will carefully review your application.
- STEP 4: Initial Contact - If shortlisted, our Talent Acquisition Team will reach out to schedule an interview.
- STEP 5: Interview Stage - Complete the interview process with our team.
- STEP 6: Offer & Onboarding - If successful, you'll receive your offer along with onboarding details.
- STEP 7: Begin Your Journey - Attend our state-of-the-art training facility to kickstart your career with us.
Client Experience and Sales Specialist in Newtownabbey employer: Optilase - Therapie Clinic
Contact Detail:
Optilase - Therapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client experience and sales. Role-play with a friend or use our resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your personality! During the interview, let your passion for client satisfaction and sales shine through. Remember, they want someone who fits into their vibrant culture, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Client Experience and Sales Specialist in Newtownabbey
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Thérapie Clinic and making a difference in client experiences.
Tailor Your CV: Make sure your CV is tailored to the Client Experience and Sales Specialist role. Highlight relevant experience and skills that match what we're looking for, like your customer service expertise and sales achievements.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that makes it easy for us to see why you'd be a great fit for our team. Avoid fluff and focus on what matters!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Optilase - Therapie Clinic
✨Know the Company Inside Out
Before your interview, take some time to research Thérapie Clinic. Understand their values, services, and what sets them apart in the aesthetic medical field. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Client Experience Skills
As a Client Experience and Sales Specialist, your ability to manage client satisfaction is key. Prepare examples from your past roles where you've successfully handled client interactions, resolved complaints, or driven sales. Be ready to discuss how you can enhance the client journey at Thérapie.
✨Demonstrate Your Sales Acumen
Since this role involves upselling and cross-selling, think of specific strategies you've used in previous positions to boost sales. Be prepared to discuss how you would approach consultations and meet KPIs, showcasing your analytical and problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in this role. This not only shows your enthusiasm but also helps you determine if Thérapie is the right fit for you.