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For Companies At a Glance
- Tasks: Deliver exceptional client service and drive sales performance in a dynamic clinic environment.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Uncapped commission, free treatments, discounts, and career progression opportunities.
- Other info: Enjoy continuous training, a supportive culture, and fantastic perks for your hard work.
- Why this job: Join a vibrant team and make a real impact on client experiences and satisfaction.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our XXX Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance. We want people to do their best work at Thérapie, and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple tasks and priorities in a fast-paced environment
Perks
- Uncapped Earnings: With our uncapped commission structure, the sky's the limit!
- Treat Yourself: Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments.
- Share the Love: Avail spouse and family discounts.
- Sisterly Love: 10% off Thérapie Fertility & Optilase treatments.
- Thérapie Fertility: We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.
- Optilase Eye Clinic: We offer free laser eye surgery to all team members after they have been with us for 2 years.
- Skin Royalty: Discounts on leading skin brands & treatments (Murad, Skin Theory).
- Career Pathways: Embark on a journey of career progression & management training.
- Knowledge Oasis: Immerse yourself in a full week of paid training in our academy.
- Big Birthday Bash Leave: Enjoy an extra day off on your landmark birthdays.
- Longevity Bonus: Earn extra annual leave days after 2 years of dedicated service.
- Employee Assistance Scheme: Access confidential support services for personal and professional well-being.
Application Process
- STEP 1 Explore Opportunities: Start by finding the role that excites you.
- STEP 2 Submit Your Application: Apply by uploading your CV.
- STEP 3 Application Review: Our Talent Acquisition Partners will carefully review your application.
- STEP 4 Initial Contact: If shortlisted, our Talent Acquisition Team will reach out to schedule an interview.
- STEP 5 Interview Stage: Complete the interview process with our team.
- STEP 6 Offer & Onboarding: If successful, you'll receive your offer along with onboarding details.
- STEP 7 Begin Your Journey: Attend our state-of-the-art training facility to kickstart your career with us.
Client Experience and Sales Specialist in Lisburn employer: Optilase - Therapie Clinic
Contact Detail:
Optilase - Therapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist in Lisburn
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and client experience approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your client service skills and sales performance, as these are key for the Client Experience and Sales Specialist role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and what it takes to succeed at Thérapie. Plus, they might even give you a heads-up on any upcoming opportunities!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to embark on an exciting career journey with us.
We think you need these skills to ace Client Experience and Sales Specialist in Lisburn
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a difference in client experiences.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your skills align with what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Optilase - Therapie Clinic
✨Know the Company Inside Out
Before your interview, take some time to research Thérapie Clinic. Understand their values, services, and what sets them apart in the aesthetic medical field. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Client-Centric Approach
As a Client Experience and Sales Specialist, demonstrating your commitment to client satisfaction is key. Prepare examples from your past experiences where you went above and beyond for clients. Highlight your problem-solving skills and how you effectively managed client feedback or complaints.
✨Prepare for Sales Scenarios
Expect to discuss sales performance during your interview. Brush up on your upselling and cross-selling techniques, and be ready to role-play scenarios where you drive consultations. Think about how you can maximise revenue while ensuring an exceptional client journey.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.