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- Tasks: Join our NOC team to diagnose and solve network issues in a fast-paced environment.
- Company: Opticore IT, a leading Network Engineer consultancy based in Central London.
- Benefits: Competitive salary, private healthcare, 23 days holiday, and free training opportunities.
- Why this job: Make a real impact while working with cutting-edge technology and diverse clients.
- Qualifications: CCNP certification and strong routing experience required.
- Other info: Hybrid role with excellent career growth and a commitment to diversity.
The predicted salary is between 50000 - 60000 £ per year.
Opticore IT are currently searching for a NOC Engineer who is operating at a CCNP level with strong general routing and switching knowledge to join our NOC. You will join our excelling team, based in Central London. This is a hybrid opportunity with 3 days in the office. Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more. Our Network Operations Centre provides support to our managed service clients, fixing faults and planning maintenance.
This role will be working with a team of engineers to proactively maintain and reactively fix our clients' network when they have issues. The NOC is a fast-paced environment based in our HQ London.
What you’ll be doing:
- Working in our Network Operations Centre as a 3rd line Network Support Engineer.
- Diagnose and solve 3rd line problems and incidents with limited supervision and within SLAs.
- Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
- Troubleshoot system and network problems, identify root cause and escalate when appropriately.
- Administer and maintain customer infrastructure via change control.
- Perform RMAs, software upgrades and patch management, for several vendors.
- Carry out on-site client visits as required.
- Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base.
- Administer and maintain the company’s lab infrastructure.
- Administer and maintain end user accounts, permissions, access rights and inventory.
- Support our Services delivery function by generating appropriate reporting.
What you’ll bring:
- Certified CCNP Network Engineer.
- Strong Routing Experience - BGP.
- Must have been exposed to administering and upgrading Routers, Switches, and Firewalls.
- Must be flexible (Participate in On-call Rota and occasional weekend working, and also be part of a shift pattern 0700hrs – 2000hrs Mon – Fri).
- Palo Alto Firewalls.
- Juniper Apstra.
- Aruba Central and Aruba Switches and Wireless Access Points.
- Cisco and Cisco Meraki Switches and Access Points.
- Must have working knowledge of ITIL processes (Change Management, Incident Management).
What you’ll gain:
Here at Opticore IT we believe in investing in our team as we understand that we are only as great as our engineers, so learning and development is a big deal for us. Whether you’re going for a CCNP, CCIE, Hashicorp, Python, Cloud Technology or anything in between, Opticore IT has your back with all our training, labs, courses, and shared knowledge and the most important part it’s all free!
On top of that, we also give you:
- Competitive Salary & discretionary bonus.
- 23 days holiday + bank holidays.
- Private healthcare & dental.
- Pension.
- EV car, workplace nursery, tech, and cycle-to-work salary sacrifice schemes.
- Team & Company Social events.
- EMI share scheme.
Diversity:
At Opticore IT we embrace diversity and are committed to equal opportunities. We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application. We want you to feel empowered to let us know if you require any adjustments to be made with your application or interview process so please speak to our recruitment team.
Senior NOC Engineer employer: OpticoreIT
Contact Detail:
OpticoreIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior NOC Engineer
✨Tip Number 1
Network, network, network! Get in touch with folks in the industry, especially those already at Opticore IT. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Brush up on your CCNP knowledge and be ready to discuss your routing and switching experience in detail. We love seeing candidates who can demonstrate their problem-solving skills with real-life examples.
✨Tip Number 3
Show us your passion for technology! Bring along any projects or experiences that highlight your skills with routers, switches, and firewalls. We want to see how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior NOC Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior NOC Engineer role. Highlight your CCNP certification and any relevant routing and switching experience. We want to see how your skills match what we're looking for!
Show Off Your Experience: In your application, don’t just list your previous jobs. Share specific examples of how you've diagnosed and solved network problems. We love seeing real-life scenarios that showcase your expertise!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get across why you're a great fit for our team without waffling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OpticoreIT
✨Know Your Tech Inside Out
Make sure you brush up on your CCNP-level knowledge, especially around routing and switching. Be prepared to discuss specific technologies like Palo Alto Firewalls and Cisco switches, as well as any hands-on experience you've had with them.
✨Showcase Problem-Solving Skills
Since the role involves diagnosing and solving 3rd line problems, think of examples from your past where you successfully troubleshot network issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this position. Brush up on Change Management and Incident Management principles, and be ready to explain how you've applied these in previous roles.
✨Demonstrate Teamwork and Flexibility
This role requires working closely with a team and being flexible with shifts. Prepare to discuss how you've collaborated with others in high-pressure environments and your willingness to adapt to changing schedules.