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- Tasks: Join our NOC team to diagnose and solve network issues in a fast-paced environment.
- Company: Opticore IT, a leading Network Engineer consultancy based in Central London.
- Benefits: Competitive salary, private healthcare, 23 days holiday, and free training opportunities.
- Why this job: Make a real impact while working with cutting-edge technology and diverse clients.
- Qualifications: CCNP certification and strong routing experience required.
- Other info: Flexible hybrid work model with excellent career growth and social events.
The predicted salary is between 50000 - 65000 £ per year.
Opticore IT are currently searching for a NOC Engineer who is operating at a CCNP level with strong general routing and switching knowledge to join our NOC. You will join our excelling team, based in Central London. This is a hybrid opportunity with 3 days in the office. Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more. Our Network Operations Centre provides support to our managed service clients, fixing faults and planning maintenance.
This role will be working with a team of engineers to proactively maintain and reactively fix our clients' network when they have issues. The NOC is a fast-paced environment based in our HQ London.
What you’ll be doing:
- Working in our Network Operations Centre as a 3rd line Network Support Engineer.
- Diagnose and solve 3rd line problems and incidents with limited supervision and within SLAs.
- Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
- Troubleshoot system and network problems, identify root cause and escalate when appropriately.
- Administer and maintain customer infrastructure via change control.
- Perform RMAs, software upgrades and patch management, for several vendors.
- Carry out on-site client visits as required.
- Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base.
- Administer and maintain the company’s lab infrastructure.
- Administer and maintain end user accounts, permissions, access rights and inventory.
- Support our Services delivery function by generating appropriate reporting.
What you’ll bring:
- Certified CCNP Network Engineer.
- Strong Routing Experience - BGP.
- Must have been exposed to administering and upgrading Routers, Switches, and Firewalls.
- Must be flexible (Participate in On-call Rota and occasional weekend working, and also be part of a shift pattern 0700hrs – 2000hrs Mon – Fri).
- Palo Alto Firewalls.
- Juniper Apstra.
- Aruba Central and Aruba Switches and Wireless Access Points.
- Cisco and Cisco Meraki Switches and Access Points.
- Must have working knowledge of ITIL processes (Change Management, Incident Management).
What you’ll gain:
Here at Opticore IT we believe in investing in our team as we understand that we are only as great as our engineers, so learning and development is a big deal for us. Whether you’re going for a CCNP, CCIE, Hashicorp, Python, Cloud Technology or anything in between, Opticore IT has your back with all our training, labs, courses, and shared knowledge and the most important part it’s all free!
On top of that, we also give you:
- Competitive Salary & discretionary bonus.
- 23 days holiday + bank holidays.
- Private healthcare & dental.
- Pension.
- EV car, workplace nursery, tech, and cycle-to-work salary sacrifice schemes.
- Team & Company Social events.
- EMI share scheme.
Diversity:
At Opticore IT we embrace diversity and are committed to equal opportunities. We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application. We want you to feel empowered to let us know if you require any adjustments to be made with your application or interview process so please speak to our recruitment team.
Senior NOC Engineer in London employer: OpticoreIT
Contact Detail:
OpticoreIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior NOC Engineer in London
✨Tip Number 1
Network with industry professionals! Attend meetups or online forums related to NOC engineering. Engaging with others in the field can lead to job opportunities and insider tips that you won't find on job boards.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source projects. This not only sharpens your skills but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios. Brush up on your routing and switching knowledge, especially with Cisco and Palo Alto technologies, as these are key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior NOC Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior NOC Engineer role. Highlight your CCNP certification and any relevant experience with routing, switching, and network troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at Opticore IT. Share specific examples of your past experiences that relate to the job description, especially in fast-paced environments.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your approach to diagnosing and solving network issues. We love candidates who can think on their feet and tackle challenges head-on, so give us some examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our awesome team!
How to prepare for a job interview at OpticoreIT
✨Know Your Tech Inside Out
Make sure you brush up on your routing and switching knowledge, especially around CCNP-level concepts. Be prepared to discuss specific technologies like Palo Alto Firewalls and Cisco switches, as well as any hands-on experience you've had with them.
✨Showcase Problem-Solving Skills
Since the role involves diagnosing and solving 3rd line problems, think of examples from your past experiences where you successfully troubleshot network issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this position. Brush up on Change Management and Incident Management principles, and be ready to explain how you've applied these in previous roles or how you would approach them in this new position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, the types of projects you'll be working on, and how they support ongoing learning and development. This shows your genuine interest in the role and the company.