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- Tasks: Lead project creation, budget tracking, and client renewals while collaborating with various teams.
- Company: Opticore IT is a fast-growing IT Service Consultancy working across diverse industries.
- Benefits: Enjoy competitive salary, 23 days leave, private healthcare, and fun team events.
- Why this job: Join a dynamic team in a hybrid role that values organization and collaboration.
- Qualifications: Degree in business or finance, experience in client operations, and strong tech skills required.
- Other info: Diversity and inclusion are core values; adjustments for applications are welcomed.
The predicted salary is between 28800 - 42000 £ per year.
Opticore IT is a rapidly expanding specialist IT Service Consultancy offering a wide variety of opportunities to work within challenging and exciting environments across our client base which spans multiple verticals including Finance, Media, Telecommunications and more.
Join Us as a Client Operations Partner!
We’re on the hunt for an enthusiastic Client Operations Partner to join our dynamic Operations Team for a 12-month Fixed-Term Contract . If you’re someone who thrives on organisation and collaboration, this role is for you!
This is a hybrid roles based in the heart of London and you’ll be happy working from our HQ in Liverpool Street two days a week.
Are you a detail-oriented, multitasking maestro? You’ll be at the forefront of driving efficiency and delivering exceptional results. Here’s how you’ll make an impact:
What you’ll be doing:
Project Creation: Spearhead the creation and tracking of projects within our ERP, ensuring everything runs like clockwork
Budget Tracking: Oversee project budgets, including chargeable expenses and order utilisation – your eye for detail ensures the data in our ERP is always spot on
Renewals: Take charge of chasing client renewals and keeping a sharp eye on contract end dates to ensure nothing slips through the cracks
Sales Reporting: & Insights: Collaborate with the Sales Team to manage client reporting and utilisation trackers, keeping everything on point. Deliver insightful internal sales reports and analytics to help drive smart decision-making
Purchase Tracking: Manage purchase orders between suppliers and clients, ensuring accuracy and approval processes for seamless reporting to the finance team. Alongside handling internal or external escalations with a cool, professional approach
Month-End Processing: Dive into month-end processes like creating invoices and tackling client queries like a champ
Client & Supplier Onboarding: Be the welcoming and efficient link between Sales and Operations that ensures smooth onboarding of both clients and suppliers
Cross-Functional Collaboration: Partner with teams across HQ—finance, resourcing, delivery, and sales – to deliver seamless support
Inbox Management: Handle team mailboxes with finesse, responding to and escalating requests as needed
What you’ll bring:
Proven Expertise: A solid track record in a Client Operations or Sales Support role, where you’ve demonstrated your ability to excel and deliver results
Academic Ability: A degree in a relevant subject (business, finance, or another analytical discipline) showcasing your determination to succeed and achieve
Tech Savvy: Hands-on experience with NetSuite or a similar ERP/CRM platform, paired with advanced proficiency in Microsoft Office – especially Excel and Word. Alongside the ability to research and troubleshoot challenges independently
Organisational Superstar: Exceptional multitasking and prioritisation skills to thrive in a fast-paced environment, ensuring consistency, accuracy and meticulous attention to detail
Problem-Solving Pro: Outstanding time management and a knack for thinking on your feet to solve problems quickly, logically and efficiently
Proactive Self-Starter: The ability to work independently and collaboratively, taking initiative and driving projects to completion
Top-Notch Communicator: Strong verbal and written communication skills, combined with a flair for building relationships and collaborating with internal teams and clients alike
What we offer:
We believe in rewarding our team with more than just a salary. Here’s a glimpse of what you’ll enjoy:
A Competitive Edge: A salary that reflects your talent and hard work, plus a discretionary bonus to celebrate your successes
Time to Recharge: 23 days of annual leave, on top of bank holidays – because work-life balance matters
Health & Wellbeing: Comprehensive private healthcare and dental cover to keep you in top shape including 24/7 GP, Life Stage Cash Plan, Supplementary Benefits, Structured Counselling and EAP
Secure Your Future: A solid pension plan to help you plan for tomorrow, today
Perks with Purpose: Access to salary sacrifice schemes for EV cars, workplace nursery fees, cutting-edge tech, and cycle-to-work options – supporting your lifestyle and goals
Fun & Connection: Regular team and company-wide social events to keep the good vibes rolling (recent examples bowling, golf, quiz nights and much more!)
Rewards & Awards: Our Kudos awards enable all employees to be rewarded by managers and colleagues, celebrating achievements throughout the year with prizes and additional time off
If you think you could be the next member of the Opticore IT Operations team, get your CV over to
Diversity:
At Opticore IT we embrace diversity and are committed to equal opportunities. We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application.
We want you to feel empowered to let us know if you require any adjustments to be made to your application or interview process so, please speak to our recruitment team.
Client Operations Partner employer: OpticoreIT
Contact Detail:
OpticoreIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Partner
✨Tip Number 1
Familiarize yourself with ERP systems, especially NetSuite, as this role heavily relies on project creation and budget tracking within such platforms. Consider taking a quick online course or tutorial to brush up on your skills.
✨Tip Number 2
Highlight your experience in client operations or sales support during networking events or informal meetups. Building relationships with professionals in the industry can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed multiple projects simultaneously. This will demonstrate your organizational skills and ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 4
Research Opticore IT's recent projects and client base. Understanding their work and values will help you tailor your conversations and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Client Operations Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client operations or sales support. Use specific examples that demonstrate your ability to manage projects, track budgets, and collaborate with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your organizational skills and detail-oriented nature, and explain how these traits will help you excel as a Client Operations Partner.
Highlight Technical Skills: Emphasize your proficiency with ERP/CRM platforms like NetSuite and your advanced skills in Microsoft Office, particularly Excel. Provide examples of how you've used these tools to drive efficiency in previous roles.
Showcase Problem-Solving Abilities: Include examples in your application that demonstrate your problem-solving skills and ability to think on your feet. This could be through specific challenges you've faced in past roles and how you successfully navigated them.
How to prepare for a job interview at OpticoreIT
✨Showcase Your Multitasking Skills
As a Client Operations Partner, you'll need to demonstrate your ability to juggle multiple tasks. Prepare examples from your past experiences where you successfully managed several projects or responsibilities simultaneously.
✨Highlight Your Tech Savviness
Familiarity with ERP/CRM platforms like NetSuite is crucial. Be ready to discuss your experience with these tools and how you've used them to improve efficiency in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you faced challenges and how you approached them logically and efficiently.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've built relationships with clients and internal teams, and provide examples of successful collaborations.
