Senior NOC Engineer - Hybrid (London)

Opticore IT are currently searching for a NOC Engineer who is operating at a CCNP level with strong general routing and switching knowledge to join our NOC. You will join our excelling team based in Central London. This is a hybrid opportunity with 3 days in the office.

Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more.

Our Network Operations Centre provides support to our managed service clients, fixing faults and planning maintenance. This role will be working with a team of engineers to proactively maintain and reactively fix our clients' network when they have issues. The NOC is a fast-paced environment based in our HQ London.

What you will be doing:

• Working in our Network Operations Centre as a 3rd line Network Support Engineer.
• Diagnose and solve 3rd line problems and incidents with limited supervision and within SLAs.
• Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
• Troubleshoot system and network problems, identify root cause and escalate when appropriate.
• Administer and maintain customer infrastructure via change control.
• Perform RMAs, software upgrades and patch management for several vendors.
• Carry out on-site client visits as required.
• Create technical documents, diagrams, and SOPs whilst maintaining the company’s knowledge base.
• Administer and maintain the company’s lab infrastructure.
• Administer and maintain end user accounts, permissions, access rights and inventory.
• Support our Services delivery function by generating appropriate reporting.

What you will bring:

• Certified CCNP Network Engineer.
• Strong Routing Experience - BGP.
• Must have been exposed to administering and upgrading Routers, Switches, and Firewalls.
• Must be flexible (Participate in On-call Rota and occasional weekend working, and also be part of a shift pattern 0700hrs – 2000hrs Mon – Fri).
• Palo Alto Firewalls.
• Juniper Apstra.
• Aruba Central and Aruba Switches and Wireless Access Points.
• Cisco and Cisco Meraki Switches and Access Points.
• Must have working knowledge of ITIL processes (Change Management, Incident Management).

What you will gain:

Here at Opticore IT, we believe in investing in our team as we understand that we are only as great as our engineers, so learning and development is a big deal for us. Whether you’re going for a CCNP, CCIE, Hashicorp, Python, Cloud Technology or anything in between, Opticore IT has your back with all our training, labs, courses, and shared knowledge, and the most important part it’s all free!

On top of that, we also give you:

• Competitive Salary & discretionary bonus.
• 23 days holiday + bank holidays.
• Private healthcare & dental.
• Pension.
• EV car, workplace nursery, tech, and cycle-to-work salary sacrifice schemes.
• Team & Company Social events.
• EMI share scheme.

Diversity:

At Opticore IT, we embrace diversity and are committed to equal opportunities. We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application. We want you to feel empowered to let us know if you require any adjustments to be made with your application or interview process, so please speak to our recruitment team.