At a Glance
- Tasks: Lead the NOC team and manage ITIL processes for a major legal client.
- Company: Opticore IT, a dynamic consultancy in network engineering and project management.
- Benefits: Competitive salary, potential for permanent role, and supportive work culture.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Join a fast-paced environment and make a real impact in service operations.
- Qualifications: Experience in NOC management and strong Cisco networking skills required.
The predicted salary is between 45000 - 55000 £ per year.
Opticore IT is a specialist
Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more.
- Opticore IT are currently searching for a
- NOC Manager to work closely with a large legal client to be based in
London (3 days a week on site) on initial 6 month contract - with plan to transition into a permanent role with our client.
A bit about the opportunity
You’ll lead the day-to-day operation and strategic evolution of the Network Operations Centre, owning ITIL-based service management across Incident, Problem, Change, and Major Incident processes, and acting as the operational authority driving the transition of managed services onto Opticore's platform.
What you'll be doing
- Lead the day-to-day operation of the NOC team, including analysts, engineers, and shift leads.
- Own and govern ITIL processes across Incident, Problem, Change, Event, Request Fulfilment, and Major Incident Management.
- Ensure service levels are consistently achieved in line with agreed SLAs and operational KPIs.
- Coordinate Major Incident response, marshalling technical resources and stakeholder communications through to resolution.
- Drive root cause analysis, problem management, and continual service improvement initiatives.
- Develop and maintain operational procedures, runbooks, escalation paths, and knowledge management processes.
- Produce operational and service performance reports for leadership and stakeholder review.
- Manage team performance, training, mentoring, and resource planning.
- Support the transition of managed services onto our hosted management platform, establishing operational governance, reporting, and best practice.
- Collaborate with Service Delivery, Infrastructure, Networking, Security, and Engineering functions to ensure effective end-to-end service operations.
- Identify opportunities to improve service quality, automation, efficiency, and operational maturity.
What you'llbring
- Proven experience running a NOC or Service operations function at management level - including team leadership, mentoring & stakeholder management.
- Hands on ownership of Incident, Problem, Change, Event, Request Fulfilment & Major Incident Management processes.
- Strong background in a Cisco networking production environment, comfortable troubleshooting typical issues without support.
- Hands on exposure with Palo Alto firewalls and security platforms in production environments and comfortable troubleshooting issues.
- History working with Service Now as an ITSM platform including incident/change workflows and operational reporting.
- Diversity
Opticore IT we embrace diversity and are committed to equal opportunities.
We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application.
We want you to feel empowered to let us know if you require any adjustments to be made with your application or interview process so, please speak to our recruitment team.
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NOC Manager employer: OpticoreIT Limited
Opticore IT is an exceptional employer that fosters a dynamic and inclusive work culture, offering Senior Platform Engineers the chance to thrive in a fast-paced environment while working on cutting-edge projects. With a focus on employee growth and development, team members benefit from opportunities to enhance their skills in automation and cloud technologies, all while enjoying the flexibility of remote work and a supportive atmosphere. Located in the vibrant London area, Opticore IT not only values diversity but also prioritises work-life balance, ensuring that employees can contribute meaningfully without the pressures of on-call duties.
StudySmarter Expert Advice🤫
We think this is how you could land NOC Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OpticoreIT Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OpticoreIT Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OpticoreIT Limited!
✨Direct Apply to OpticoreIT Limited
Let's not forget to apply directly through the OpticoreIT Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace NOC Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OpticoreIT Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OpticoreIT Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OpticoreIT Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
