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- Tasks: Join our NOC team to diagnose and solve network issues in a fast-paced environment.
- Company: Opticore IT, a leading Network Engineer consultancy based in Central London.
- Benefits: Competitive salary, private healthcare, 23 days holiday, and free training opportunities.
- Why this job: Make a real impact while developing your skills in a supportive and dynamic team.
- Qualifications: CCNA certified with 2 years of network support experience required.
- Other info: Hybrid work model with excellent career growth and diverse company culture.
The predicted salary is between 36000 - 60000 £ per year.
Opticore IT are currently searching for a Network Operations Engineer who is operating at a CCNA level with strong general routing and switching knowledge to come and join our NOC. You will join our excelling team, based in Central London. This is a hybrid opportunity with 3 days in the office.
Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced, challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more.
Our Network Operations Centre provides support to our managed service clients, fixing faults and planning maintenance. This role will be working with a team of engineers to proactively maintain and reactively fix our clients' network when they have issues. The NOC is a fast-paced environment based in our HQ London.
What you will be doing:
- Working in our Network Operations Centre as a 2nd line Network Support Engineer.
- Diagnose and solve 2nd line problems and incidents with limited supervision and within SLAs.
- Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
- Troubleshoot system and network problems, identify root cause and escalate when appropriate.
- Work closely with the 3rd Line team to resolve complex problems.
- Administer and maintain customer infrastructure via change control.
- Perform RMAs, software upgrades and patch management for several vendors.
- Create technical documents, diagrams, and SOPs whilst maintaining the company’s knowledge base.
- Administer and maintain the company’s lab infrastructure.
- Administer and maintain end user accounts, permissions, access rights and inventory.
What you will bring:
- Certified CCNA Network Engineer and working towards CCNP.
- Minimum 2 years experience within a network support environment.
- Must have been exposed to administering and upgrading Routers, Switches, and Firewalls.
- Must be flexible (Participate in On-call Rota and occasional weekend working, and also be part of a shift pattern 0700hrs – 2000hrs Mon – Fri).
- Palo Alto Firewalls.
- Cisco and Cisco Meraki Switches and Access Points.
- Must have working knowledge of ITIL processes (Change Management, Incident Management).
What you will gain:
Here at Opticore IT we believe in investing in our team as we understand that we are only as great as our engineers, so learning and development is a big deal for us. Whether you’re going for a CCNP, CCIE, Hashicorp, Python, Cloud Technology or anything in between, Opticore IT has your back with all our training, labs, courses, and shared knowledge and the most important part it’s all free!
On top of that, we also give you:
- Competitive Salary & discretionary bonus.
- 23 days holiday + bank holidays.
- Private healthcare & dental.
- Pension.
- EV car, workplace nursery, tech, and cycle-to-work salary sacrifice schemes.
- Team & Company Social events.
- EMI share scheme.
Diversity:
At Opticore IT we embrace diversity and are committed to equal opportunities. We actively recruit for an inclusive and diverse workforce and as such, want to ensure we do everything we can to support your application. We want you to feel empowered to let us know if you require any adjustments to be made with your application or interview process so please speak to our recruitment team.
Network Engineer employer: OpticoreIT Limited
Contact Detail:
OpticoreIT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer
✨Tip Number 1
Network with industry professionals! Join online forums, attend meetups, or connect on LinkedIn. We can’t stress enough how valuable it is to have a chat with someone already in the field; they might just know about opportunities that aren’t advertised.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice common scenarios you might face as a Network Engineer. We recommend setting up a home lab to simulate real-world problems and solutions—this hands-on experience will give you an edge!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe this small gesture can make a big difference.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills. Plus, it gives us a chance to see your application first-hand and understand what you bring to the table. Let’s get you on board!
We think you need these skills to ace Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Engineer role. Highlight your CCNA certification and any relevant experience with routers, switches, and firewalls. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about network engineering and how you can contribute to our NOC team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and solved network issues in the past. We’re all about proactive problem-solving, so let us know how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at OpticoreIT Limited
✨Know Your Tech Inside Out
Make sure you brush up on your routing and switching knowledge, especially around Cisco devices. Be prepared to discuss your experience with routers, switches, and firewalls, as well as any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Since this role involves diagnosing and solving 2nd line problems, think of specific examples where you've successfully resolved network issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes like Change Management and Incident Management is crucial. Be ready to explain how you've applied these processes in your previous roles and how they can benefit the team at Opticore IT.
✨Ask Insightful Questions
Prepare some thoughtful questions about the NOC environment and the team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Consider asking about the types of projects you'll be involved in or how the team collaborates on complex issues.