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- Tasks: Provide exceptional customer service and support in a dynamic audiology clinic.
- Company: Join Specsavers Audiology, a top-rated workplace transforming hearing care.
- Benefits: Enjoy free glasses, flexible hours, and health support.
- Other info: Be part of a supportive team making a real impact in the community.
- Why this job: Kickstart your career with structured training and a clear path to management.
- Qualifications: Passion for helping others and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Devonport, TAS
Employment Term: Full Time
About the role
As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support. This is an exciting opportunity for a motivated Retail Assistant ready to step into a Clinic Manager pathway. With a structured training program, you’ll be supported to quickly develop into a senior role. Based primarily in our Devonport store, with occasional remote support to Burnie, you’ll play a key role in the clinic’s day-to-day operations—delivering exceptional customer service, coordinating appointments, and supporting the retail team to maintain high standards in hearing screenings and bookings. This Full-Time role offers a 9:00am – 5:00pm roster, with flexibility to work either Monday to Friday or Tuesday to Saturday. Ideal for someone eager to grow, this position provides a clear and supported pathway into an Audiology Clinic Manager role.
Key Duties:
- Provide exceptional customer service and build lasting positive relationships
- Perform hearing screening and hearing aid maintenance (full training provided)
- Schedule appointments through the Simply Hearing system
- Manage administrative duties
- Liaise with store partners and ensure smooth flow of daily clinic operations
- Lead training with the retail team as an audiology champion of the store
To be successful in this role, you will possess the following:
- Passionate about making a meaningful impact on the lives of others
- Previous experience in a fast-paced retail/customer service environment
- Previous experience in Audiology or allied health is desirable but not required
- Strong interpersonal and communication skills, with empathy towards others
- Strong computer literacy and highly adept in Bluetooth and troubleshooting technology
- Committed towards continuous learning and development. Full Audiology training provided!
Benefits & Perks
- Two Free pairs of glasses per year!
- Birthday and Volunteer Leave
- 30% Family & Friends discount for glasses
- Health & wellbeing support through our Employee Assistant program
- Access to Specsavers Perks with 500+ popular retailers
- Work-life balance and permanent employment opportunity
About Specsavers Audiology
Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you’ll be supporting community members improve their hearing health in a welcoming, retail-based environment. We’ve proudly ranked among Australia’s Top Ten Best Places to Work for two consecutive years - and we’re on a mission to become number one.
Apply now!
If you’re excited about the opportunity to join our team and expand your career in the audiology sector, we encourage you to apply now! If you have any questions about the role, please email anz.audiologyrecruitment@specsavers.com. Due to the high volume of applicants, only successful applicants will be contacted. We thank you for your time and interest.
Retail Assistant / Clinic Manager - Devonport, TAS employer: Opticians
Contact Detail:
Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant / Clinic Manager - Devonport, TAS
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers Audiology. Understand their mission and values, and think about how your passion for helping others aligns with their goals. This will show them you’re genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and any relevant experience you have. Remember, they want to see your personality shine through!
✨Tip Number 3
Dress to impress! Even if the work environment is casual, showing up in smart attire can make a great first impression. It shows you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Assistant / Clinic Manager - Devonport, TAS
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for making a difference in people's lives. In your application, share any experiences that highlight your commitment to customer service and how you’ve positively impacted others.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key duties mentioned in the job description. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing relevant experiences!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to follow the process step-by-step. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Opticians
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Retail Assistant / Clinic Manager role. Familiarise yourself with the key duties like providing exceptional customer service and performing hearing screenings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you built positive relationships or resolved issues effectively. This will demonstrate your ability to connect with customers and handle enquiries smoothly.
✨Emphasise Your Team Leadership Potential
As you'll be leading training for retail team members, highlight any previous experience you have in training or mentoring others. Share how you can motivate a team and ensure they understand audiology services. This will show that you're ready to step into a leadership role and support the clinic's operations.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training programs, and growth opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your career goals. Plus, it makes for a more engaging conversation!