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- Tasks: Provide exceptional customer service and support audiology services in a dynamic retail environment.
- Company: Join Specsavers Audiology, a leader in transforming hearing care with a supportive culture.
- Benefits: Enjoy perks like free glasses, discounts, and health support while maintaining work-life balance.
- Why this job: Make a meaningful impact on people's lives while advancing your career in audiology.
- Qualifications: Strong communication skills and a passion for customer care; experience in retail is a plus.
- Other info: Flexible hours with opportunities for growth into management roles.
The predicted salary is between 24000 - 36000 £ per year.
As the first point of contact for audiology customers, you'll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You'll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.
You will also have the opportunity to progress from a Retail Assistant into a Retail Clinic Manager through our comprehensive training program. You will be based across our Hastings and Napier stores, with the flexibility to join us on a Full-Time or Part-Time (30 hours per week) basis. This opportunity offers stability and long-term career progression, working a consistent Tuesday to Saturday roster within a supportive and growth-focused environment.
Key Duties:- Provide exceptional customer service and build lasting positive relationships
- Perform hearing screening and hearing aid maintenance (full training provided)
- Schedule appointments through the Simply Hearing system
- Manage administrative duties
- Liaise with store partners and ensure smooth flow of daily clinic operations
- Lead training with the retail team as an audiology champion of the store
- Diligent and reliable team member with strong retail awareness and administrative skills
- Passionate about making a meaningful impact on the lives of others
- Previous experience in a fast-paced retail/customer service environment
- Previous experience in Audiology or allied health is desirable but not required
- Strong interpersonal and communication skills, with empathy towards others
- Strong computer literacy and highly adept in Bluetooth and troubleshooting technology
- Committed towards continuous learning and development. Full Audiology training provided.
- Two Free pairs of glasses per year
- Birthday and Volunteer Leave
- 30% Family & Friends discount for glasses
- Health & wellbeing support through our Employee Assistant program
- Access to Specsavers Perks with 500+ popular retailers
- Work-life balance and permanent employment opportunity
Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you'll be supporting community members improve their hearing health in a welcoming, retail-based environment.
We've proudly ranked among Australia's Top Ten Best Places to Work for two consecutive years - and we're on a mission to become number one.
If you're excited about the opportunity to join our team and expand your career in the audiology sector, we encourage you to apply now. If you have any questions about the role, please email. Due to the high volume of applicants, only successful applicants will be contacted. We thank you for your time and interest.
Retail Assistant in Hastings employer: Opticians
Contact Detail:
Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in Hastings
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers Audiology. Understand their mission and values, and think about how you can contribute to their goal of transforming hearing care. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that showcase your skills in a fast-paced environment. We want to see how you handle challenges and support your team!
✨Tip Number 3
Show your passion! During the interview, express your enthusiasm for helping others and making a meaningful impact. Talk about why you’re excited about the audiology sector and how you can bring that energy to the Retail Assistant role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Assistant in Hastings
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Assistant role. Highlight your customer service experience and any relevant skills that match what we're looking for, like strong communication and tech-savviness.
Show Your Passion: Let us know why you're excited about working in audiology! Share any personal experiences or motivations that drive you to make a meaningful impact on people's lives through hearing care.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Opticians
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Retail Assistant role and its responsibilities. Familiarise yourself with the key duties mentioned in the job description, like providing exceptional customer service and performing hearing screenings. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about interacting with customers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will highlight your interpersonal skills and commitment to making a positive impact.
✨Prepare for Technical Questions
Given that you'll be dealing with hearing aids and technology, brush up on any relevant technical knowledge. Even if you haven't worked in audiology before, showing that you're tech-savvy and willing to learn can set you apart. Be prepared to discuss how you troubleshoot technology issues or adapt to new systems.
✨Express Your Passion for Continuous Learning
The job mentions a commitment to continuous learning and development, so be sure to convey your eagerness to grow within the role. Share any past experiences where you've taken the initiative to learn new skills or improve your knowledge, especially in a fast-paced environment. This will show that you're not just looking for a job, but a career.