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- Tasks: Support patients with exceptional care and build strong relationships while providing a 5-star service.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: Competitive salary, free eye surgery, 29 days leave, and ongoing training.
- Why this job: Join a fun, fulfilling team making a real difference in patients' lives.
- Qualifications: Strong communication skills, self-motivated, and experience in sales or customer service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
Do not wait to apply after reading this description; a high application volume is expected for this opportunity.
Location – Bath
Hours – Full time
Salary – £27,000 per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors' role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day-to-day responsibilities may vary; however, a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up-to-date information
- Arranging affordable finance options to suit each individual patient
- Scheduling patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Have previous experience working towards sales targets and personal KPI’s
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Weston employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Weston
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture of care and excellence.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to connect with patients and professionals alike. Role-play with a friend or family member to get comfortable with discussing patient care and your approach to providing a 5-star service.
✨Tip Number 3
Be ready to showcase your negotiation skills! Think of examples from your past experiences where you've successfully navigated challenges or closed deals. This will help you stand out during interviews and demonstrate your commercial awareness.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Optical Express team. Don’t wait too long – high application volumes are expected!
We think you need these skills to ace Patient Advisor in Weston
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and get a feel for our culture and values. Understanding what we stand for at StudySmarter will help you tailor your application to show how you fit in with our team.
Tailor Your CV: Make sure your CV highlights the skills and experiences that are most relevant to the Patient Advisor role. Use keywords from the job description to demonstrate that you’re the perfect match for what we’re looking for.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share your passion for patient care and how your background aligns with our mission. Keep it friendly and professional, and don’t forget to mention why you want to join us at Optical Express.
Apply Early!: Don’t wait too long to submit your application. We expect a high volume of applications, so getting yours in early can give you an edge. Head over to our website and hit that apply button – we can’t wait to hear from you!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Prepare examples from your past experiences where you successfully communicated with patients or colleagues. Practise articulating these stories clearly and confidently during the interview.
✨Demonstrate Your Passion for Patient Care
Optical Express is all about exceptional patient care. Be ready to discuss why you’re passionate about helping others and how you can contribute to creating a comfortable environment for patients. Share any relevant experiences that highlight your commitment to patient satisfaction.
✨Prepare for Role-Specific Questions
Expect questions related to the responsibilities of a Patient Advisor, such as handling patient records or scheduling consultations. Think about how you would approach these tasks and be prepared to discuss your organisational skills and ability to work towards targets.
