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- Tasks: Engage with patients, assist in consultations, and maintain records.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team focused on excellence and making a difference.
- Qualifications: Passion for customer service, strong organisation, and clear communication skills required.
- Other info: Flexible weekend hours; perfect for students seeking part-time work.
The predicted salary is between 15240 - 15240 £ per year.
Hours: Part Time – 24 hours (must be flexible to work weekends)
Salary: £25,400 pro rata
Location: Swansea
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients' eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Weekend Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role focuses on making patients feel valued, sharing specific examples of how you've provided exceptional service can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your organisational skills. As a Patient Advisor, you'll need to manage multiple tasks efficiently, so think of ways you've successfully handled similar responsibilities in past roles.
✨Tip Number 4
Be ready to demonstrate your communication skills. Practice articulating your thoughts clearly and confidently, as this role requires interaction with a diverse range of patients and colleagues.
We think you need these skills to ace Weekend Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and organisational roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in this position.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and customer service. Mention specific examples from your past experiences that showcase your communication skills and ability to build relationships with diverse individuals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Patient Advisor, you'll need to demonstrate your passion for providing world-class customer service. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your ability to build relationships and communicate effectively.
✨Be Organised and Detail-Oriented
Strong organisational skills are crucial for this role. During the interview, discuss how you manage your time and keep track of multiple tasks. You might want to mention any tools or methods you use to stay organised, especially when handling patient records and scheduling.
✨Communicate Clearly
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. You may be asked to explain complex information simply, so think about how you would convey treatment options or financial details to a patient.
✨Demonstrate Your Motivation
Employers love candidates who are driven to succeed. Be prepared to discuss what motivates you in a work environment, particularly in healthcare. Share your enthusiasm for helping others and how that aligns with the values of Optical Express.
