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- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Optical Express is dedicated to exceptional patient care and community impact.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team focused on excellence and making a difference.
- Qualifications: Strong communication skills, self-motivated, and a passion for helping others.
- Other info: Full training provided; flexible hours available for students.
The predicted salary is between 20400 - 29600 £ per year.
Location – Maidstone
Hours – Full time/Part time available
Salary – £25,400 per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Weekend Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Since the role requires strong verbal communication, being able to articulate your thoughts clearly will be crucial when interacting with patients and colleagues.
✨Tip Number 3
Research common questions asked in patient advisor roles and prepare thoughtful answers. This will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations of the Patient Advisor role, which can help you tailor your approach.
We think you need these skills to ace Weekend Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Patient Advisor role. Emphasise your communication skills, customer service experience, and any previous roles in healthcare or similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to build relationships. Mention specific examples of how you've provided excellent service in the past and why you want to work at Optical Express.
Highlight Relevant Skills: In your application, clearly outline your strong organisational skills, negotiation abilities, and self-motivation. Use bullet points to make these stand out and relate them directly to the responsibilities mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share any relevant experiences where you went above and beyond to help someone, as this aligns with the company's commitment to a culture of care and trust.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication with both patients and professionals, prepare examples that showcase your ability to convey information clearly and effectively. Practice active listening techniques to show you can engage with others thoughtfully.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and tasks efficiently. Provide specific examples of how you've successfully organised schedules or maintained records in previous roles, as this is crucial for ensuring a smooth patient journey.
✨Prepare for Role-Playing Scenarios
Expect to participate in role-playing exercises during the interview to assess your interpersonal skills. Practise scenarios where you might need to negotiate or provide information to patients, as this will demonstrate your readiness for the role.
