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- Tasks: Be the friendly face for patients, guiding them through their journey with us.
- Company: Join Optical Express, a leader in patient care and innovative eye treatments.
- Benefits: Enjoy a £27,000 salary, bonuses, 29 days leave, and free eye surgeries!
- Why this job: Experience a fun, fulfilling career while making a real difference in people's lives.
- Qualifications: Passion for customer service, strong organisation skills, and clear communication are key.
- Other info: Ongoing training and a supportive team culture await you!
The predicted salary is between 23000 - 31000 £ per year.
Hours: Full time, 40 hours per week
Location: London - Kingston
Salary: £27,000 plus Bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- Basic salary of £27,000 plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Receptionist/Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Weekend Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on providing exceptional service.
✨Tip Number 3
Practice your communication skills by engaging in conversations with diverse groups of people. This will help you articulate your thoughts clearly and confidently, which is crucial for the Patient Advisor role.
✨Tip Number 4
Research common questions asked in healthcare-related interviews, especially those focusing on patient interaction. Being prepared for these questions will give you an edge and demonstrate your genuine interest in the role.
We think you need these skills to ace Weekend Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Advisor at Optical Express. Highlight your customer service experience and any relevant skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your organisational skills and ability to communicate effectively with diverse individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your motivation to succeed in this role. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples from your past experiences where you went above and beyond to help patients, as this aligns with Optical Express's commitment to outstanding clinical outcomes.
✨Demonstrate Strong Communication Skills
Since you'll be interacting with a diverse range of people, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and consider preparing answers to common questions about how you would handle various patient scenarios.
✨Highlight Organisational Abilities
The role requires strong organisational skills, so be ready to discuss how you manage your time and tasks effectively. You could mention specific tools or methods you use to stay organised, especially in a fast-paced environment like a clinic.
✨Prepare Questions About the Company Culture
Optical Express values a culture of care, trust, and integrity. Prepare thoughtful questions about their community projects and employee development opportunities. This shows that you're not only interested in the job but also in being part of their team and contributing positively to their culture.
