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- Tasks: Support patients with eye care, perform diagnostic scans, and ensure a smooth patient journey.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, bonus potential, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, fulfilling team committed to excellence and community impact while developing your skills.
- Qualifications: Strong communication, negotiation, and organisational skills; self-motivated and passionate about success.
- Other info: Full training provided; flexible hours including weekends.
The predicted salary is between 20400 - 28400 £ per year.
Location – Reading
Hours – Full Time – 40 hours (must be flexible to work weekends)
Salary – £25,400, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days’ annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Training & Work Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Work Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your communication skills in detail. Since the role involves interacting with patients and professionals, think of specific examples where you've successfully communicated or resolved issues in previous roles.
✨Tip Number 3
Highlight any experience you have in customer service or healthcare settings. This will demonstrate your ability to provide a 5-star service and your understanding of the importance of patient comfort and care.
✨Tip Number 4
Be ready to showcase your organisational skills. You might be asked how you would manage scheduling and maintaining patient records, so think about strategies you've used in the past to stay organised and efficient.
We think you need these skills to ace Training & Work Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Patient Advisor role. Emphasise your communication skills, organisational abilities, and any customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of Optical Express's values. Mention specific examples of how you've demonstrated strong communication and negotiation skills in previous roles.
Highlight Relevant Experience: In your application, focus on experiences that demonstrate your ability to build relationships with patients and work in a team. Include any training or certifications related to customer service or healthcare.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Be prepared to demonstrate your ability to engage with both patients and professionals. Practice clear and confident responses to common interview questions.
✨Highlight Your Customer Service Experience
Optical Express values exceptional patient care. Share specific examples from your past roles where you provided outstanding service or resolved customer issues effectively. This will show your alignment with their culture of care.
✨Demonstrate Your Organisational Skills
The role involves maintaining accurate patient records and scheduling consultations. Prepare to discuss how you manage your time and organise tasks efficiently, perhaps by sharing a relevant experience.
✨Express Your Passion for the Role
Show enthusiasm for the position and the company’s mission. Research Optical Express and be ready to discuss why you want to work there and how you can contribute to their commitment to patient care and community involvement.
