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- Tasks: Be the first point of contact for patients, ensuring they feel valued and informed.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team focused on excellence and making a positive impact.
- Qualifications: Passion for customer service, strong organisation skills, and clear communication are essential.
- Other info: This role offers a chance to grow in a supportive and innovative environment.
The predicted salary is between 24000 - 36000 £ per year.
Hours: Full time, 40 hours per week
Location: Uxbridge
Salary: Up to £30,000 + benefits
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Training & Work Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Work Advisor
✨Tip Number 1
Familiarise yourself with Optical Express's values and culture. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples of how you've provided exceptional customer service in the past. Since the role focuses heavily on patient interaction, having specific anecdotes ready will demonstrate your ability to excel in this area.
✨Tip Number 3
Practice your communication skills. As a Patient Advisor, you'll need to articulate clearly with patients from diverse backgrounds, so consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 4
Research common questions asked in healthcare-related interviews. Being prepared for questions about patient care and organisational skills will help you stand out as a knowledgeable candidate who is ready to take on the responsibilities of the role.
We think you need these skills to ace Training & Work Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and organisational skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in this role.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you and explain why you would be a great fit for their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Patient Advisor.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing world-class customer service, be prepared to share specific examples of how you've excelled in this area. Highlight any experiences where you went above and beyond for a customer.
✨Demonstrate Strong Communication Abilities
The ability to communicate clearly with a diverse range of people is crucial. Practice articulating your thoughts and consider discussing scenarios where effective communication made a difference in your previous roles.
✨Emphasise Organisational Skills
As a Patient Advisor, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage your time effectively. Providing examples of past experiences can help illustrate your organisational prowess.
✨Express Your Motivation and Drive
Optical Express values motivated individuals. Share what drives you in your career and how you set and achieve your goals. This will show your potential employer that you're not just looking for a job, but a fulfilling career.
