Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with patients, assist in consultations, and maintain records in a dynamic clinic environment.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training opportunities.
- Why this job: Join a supportive team focused on excellence and making a positive impact in the community.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Be the first point of contact for patients and help them feel like superstars!
The predicted salary is between 24000 - 42000 £ per year.
Hours: Full time, 40 hours per week
Location: Uxbridge
Salary: Up to £30,000 + benefits
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Training Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on providing exceptional service.
✨Tip Number 3
Practice your communication skills by engaging in conversations with diverse groups of people. This will help you articulate your thoughts clearly and confidently, which is crucial for the Patient Advisor role.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for patient consultations. This will demonstrate your ability to manage time effectively and keep track of multiple tasks, which is essential for the position.
We think you need these skills to ace Training Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Patient Advisor role. Emphasise your customer service experience, organisational skills, and any previous roles in healthcare or patient interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional patient care. Mention specific examples of how you've successfully built relationships with clients or patients in the past.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and ability to work with diverse individuals. Use examples to demonstrate how these skills have helped you succeed in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Patient Advisor, you'll need to demonstrate your passion for providing world-class customer service. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your ability to build relationships and communicate effectively.
✨Research Optical Express
Familiarise yourself with Optical Express's values and mission. Understanding their commitment to patient care and community involvement will help you align your answers with their culture during the interview, showing that you're a great fit for their team.
✨Prepare for Role-Specific Questions
Anticipate questions related to the specific duties of a Patient Advisor, such as handling patient consultations or scheduling treatments. Think about how you would approach these tasks and be ready to discuss your organisational skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about ongoing training opportunities or how the team collaborates to ensure exceptional patient care. This shows your genuine interest in the role and the company.
