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- Tasks: Contact patients and convert warm leads into booked consultations for eye treatments.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery.
- Benefits: Competitive salary, free eye surgery, generous leave, and progression opportunities.
- Why this job: Make a real difference in patients' lives while developing your sales skills.
- Qualifications: Experience in sales or customer service with strong communication skills.
- Other info: Dynamic work environment with a focus on growth and community impact.
The predicted salary is between 25396 - 29000 £ per year.
Title: Telesales Agent
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £25,396 plus bonus ( OTE £29,000 )
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role responsibility :
Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Building trust and rapport, Guiding patients through the consultation booking journey.
- Take ownership of every interaction, Ensuring a positive and informative experience.
What we are looking for:
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer
Telesales Executive employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Executive
✨Tip Number 1
Get to know the company inside out! Research Optical Express, their values, and what makes them tick. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your pitch! Before you jump on those calls, rehearse how you'll introduce yourself and explain why you're excited about the Telesales Executive role. Confidence is key, so make sure you sound enthusiastic and ready to engage!
✨Tip Number 3
Be prepared for questions! Think about what they might ask you regarding your experience in sales or customer service. Have some examples ready that showcase your skills and how you've met targets in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Telesales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telesales Executive role. Highlight any relevant experience in outbound sales or customer service, and don’t forget to showcase your communication skills. We want to see how you can connect with patients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your skills align with our values at Optical Express. Let us know what makes you the perfect fit for our team.
Showcase Your Achievements: When detailing your past roles, focus on your achievements. Did you exceed sales targets? Did you receive positive feedback from customers? We love to see numbers and success stories that demonstrate your drive and resilience.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team in Glasgow!
How to prepare for a job interview at Optical Express
✨Know Your Stuff
Before the interview, make sure you understand Optical Express and their services inside out. Familiarise yourself with refractive treatments like laser eye surgery and lens replacement. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Sales Skills
Prepare to discuss your previous experience in outbound sales or high-contact customer service roles. Think of specific examples where you met or exceeded targets. This will demonstrate your target-focused mindset and ability to convert leads into booked consultations.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for building trust and rapport, which are key in this role. Show that you can guide patients through their journey by understanding their needs.
✨Be Resilient and Motivated
Highlight your resilience and motivation during the interview. Share stories of challenges you've faced in previous roles and how you overcame them. This will showcase your hunger to succeed and your commitment to delivering an outstanding customer experience.