At a Glance
- Tasks: Contact patients interested in eye treatments and convert leads into consultations.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery with over 35 years of experience.
- Benefits: Enjoy 29 days annual leave, free eye surgery, and a modern working environment.
- Other info: Full training provided with clear progression routes for top performers.
- Why this job: Be part of a supportive team focused on patient care and community impact.
- Qualifications: Target-driven individuals with sales or customer service experience are encouraged to apply.
The predicted salary is between 20316 - 26700 £ per year.
Recruitment Specialist @ Optical Express
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role responsibility
Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Build trust and rapport, guiding patients through the consultation booking journey.
- Take ownership of every interaction, ensuring a positive and informative experience.
What we are looking for
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
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Telesales Executive in Glasgow employer: Optical Express
At Optical Express, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. Located in the vibrant Manchester Trafford Clinic, our team enjoys competitive salaries, generous leave, and continuous training opportunities, making it an ideal environment for those passionate about enhancing patient experiences in vision care.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Executive in Glasgow
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding the specifics of laser eye surgery and lens replacement will help you engage with potential patients more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you convert leads into consultations can boost your confidence and prepare you for real-life interactions with patients.
✨Tip Number 3
Network with current or former employees of Optical Express. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Telesales Executive position.
✨Tip Number 4
Prepare to discuss your previous sales experiences and how you've met targets in the past. Be ready to share specific examples that highlight your resilience and motivation, as these traits are crucial for success in this role.
We think you need these skills to ace Telesales Executive in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in outbound sales or high-contact customer service roles. Emphasise your communication and persuasion skills, as these are crucial for the Telesales Executive position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your target-focused mindset and resilience. Mention specific examples of how you've met or exceeded performance goals in previous roles to demonstrate your suitability for the job.
Showcase Your Understanding of the Role:In your application, express your understanding of the responsibilities involved in the role, such as converting warm leads into booked consultations and delivering an outstanding customer experience. This shows you’re genuinely interested in the position.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer-facing role.
How to prepare for a job interview at Optical Express
✨Research the Company
Before your interview, take some time to learn about Optical Express. Understand their services, values, and recent developments in the eye care industry. This knowledge will help you demonstrate your genuine interest in the role and align your answers with the company's mission.
✨Showcase Your Sales Skills
As a Telesales Executive, your ability to sell is crucial. Prepare examples from your past experiences where you successfully converted leads or exceeded sales targets. Highlight your communication and persuasion skills, as these are key to building trust with potential patients.
✨Prepare for Common Questions
Anticipate questions related to your experience in outbound sales and customer service. Be ready to discuss how you handle rejection, meet KPIs, and maintain motivation. Practising your responses can help you feel more confident during the interview.
✨Demonstrate a Patient-Centric Approach
Since the role involves guiding patients through their consultation journey, emphasise your commitment to providing exceptional customer service. Share examples of how you've gone above and beyond to ensure a positive experience for customers in previous roles.
