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- Tasks: Lead a dynamic team in a fast-paced contact centre environment.
- Company: Join Optical Express, the UK's leading eye care provider with a global presence.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and free laser eye surgery.
- Other info: Flexible working hours with opportunities for ongoing training and career growth.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Previous team leader experience and excellent communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
Location – Glasgow City Centre
Hours of work – 40 hrs per week, including evenings and weekends (1:3)
Salary – £35,000 DoE
Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers. For over 34 years, millions of patients have trusted Optical Express with their eye care.
The Team manager role will report directly to our Head of Contact Centre, and be responsible for leading their team of contact centre agents to ensure service levels are achieved at all times.
Job Responsibilities:
- Managing the team ensuring a consistent approach to all calls both inbound and outbound
- Report performance and escalate problems
- Establish and maintain effective work procedures
- Review, assess and identify coaching & training needs to provide staff with necessary skills and knowledge, and supporting them at all times
- Evaluate performance throughout the day, identifying areas for improvement and deliver plan to achieve set KPIs
- Undertake other duties as necessary to support the smooth running of the service
- Handling calls and enquiries as required
- Taking part in recruitment process for new staff
Experience:
- Previous CCM or Team leader experience
- Ability to manage multiple teams with differing brands
- Excellent communication skills
- Experience of dealing with behaviours and performance in line with our HR framework
Our Contact Centre is operation Monday to Friday, 8am to 8pm, Saturday 9am – 8pm and Sunday 9am to 7pm. Flexibility towards working hours is essential, as you will need to work 1 weekend in 3 and some evening work.
What’s in it for you?
- A competitive salary
- State of the art, modern working environment
- 33 days’ annual leave per year
- Pension scheme
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Team Leader (Full Time - 40 Hours Per Week) employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader (Full Time - 40 Hours Per Week)
✨Tip Number 1
Network like a pro! Reach out to current employees at Optical Express on LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and performance evaluation. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've managed teams and improved performance in previous roles. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Team Leader (Full Time - 40 Hours Per Week)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your previous experience in managing teams and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your skills. Use clear and concise language in your application, and maybe even include examples of how you've effectively communicated in past roles.
Highlight Flexibility: Flexibility is essential for this position, so make sure to mention your availability for evenings and weekends. We appreciate candidates who are ready to adapt to the needs of the business, so let us know how you can fit into our schedule!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Optical Express!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, values, and recent developments in the eye care industry. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Behavioural Questions
Expect questions that assess your management style and how you handle various situations. Think about scenarios where you've dealt with underperformance or provided coaching. Be ready to discuss how you align with their HR framework and maintain service levels.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows you're proactive and genuinely interested in contributing to the team.