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- Tasks: Schedule surgeries, manage diaries, and communicate with patients and staff.
- Company: Optical Express is the UK's leading provider of laser eye and cataract surgery.
- Benefits: Enjoy a competitive salary, career progression, and discounts on eye care products.
- Why this job: Join a team that transforms lives while developing your skills in a supportive environment.
- Qualifications: Must be organised, detail-oriented, and possess excellent communication skills.
- Other info: Opportunity for ongoing training and involvement in community projects.
The predicted salary is between 25400 - 30000 £ per year.
Location: Glasgow City Centre
Hours: 40 per week (including 1 in 3 Saturdays)
Salary: From £25,400
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Do you want to be part of a team that literally changes lives? In return you’ll have the opportunity to develop your career through ongoing training and development.
Job Role:
- Scheduling surgery with patients & clinics
- Managing diaries and surgeon schedules
- Communicating with surgical staff, patients & clinics via email and telephone
- Managing departmental communication via a department mailbox
- Managing and maintaining department spreadsheets
The ideal candidate will:
- Possess a willingness to learn
- Have excellent organisational skills
- Pay attention to detail
- Have excellent communication skills
- Have ability to work under pressure in a fast paced environment
- Be able to deal with changing priorities
What’s in it for you?
- Competitive salary
- Career progression
- Free or discounted optical products/procedures
- Discounted prescription and non-prescription eye care (including family)
- Cycle to work scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Surgery Support Agent employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surgery Support Agent
✨Tip Number 1
Familiarise yourself with the specific services offered by Optical Express, especially their surgical procedures. Understanding the nuances of laser eye surgery and cataract procedures will help you communicate effectively with both patients and surgical staff.
✨Tip Number 2
Practice your organisational skills by managing mock schedules or diaries. This will prepare you for the fast-paced environment you'll encounter as a Surgery Support Agent, where juggling multiple tasks is essential.
✨Tip Number 3
Enhance your communication skills by engaging in role-playing exercises. Simulating conversations with patients and colleagues can boost your confidence and ensure you're ready to handle various scenarios that may arise.
✨Tip Number 4
Stay updated on the latest trends in patient care and surgical technology. Showing your commitment to ongoing learning and development will resonate well with the culture at Optical Express, which values growth and excellence.
We think you need these skills to ace Surgery Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Surgery Support Agent role. Emphasise your organisational skills, attention to detail, and ability to communicate effectively under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the role. Mention specific examples of how your previous experiences have prepared you for this position at Optical Express.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as scheduling, managing communication, and working in fast-paced environments. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express
✨Show Your Organisational Skills
As a Surgery Support Agent, you'll need to manage diaries and schedules effectively. Be prepared to discuss your previous experiences in organisation and time management, perhaps by sharing specific examples of how you've successfully handled multiple tasks or projects.
✨Demonstrate Excellent Communication
Communication is key in this role, as you'll be liaising with patients and surgical staff. Practice articulating your thoughts clearly and confidently, and consider preparing answers to common questions about how you would handle difficult conversations or misunderstandings.
✨Emphasise Your Willingness to Learn
Optical Express values continuous development. Highlight your eagerness to learn new skills and adapt to changing priorities. You might want to share instances where you've taken the initiative to learn something new that benefited your team or workplace.
✨Prepare for a Fast-Paced Environment
This role requires working under pressure, so be ready to discuss how you cope in high-stress situations. Think of examples where you've thrived in a fast-paced environment and how you managed to stay focused and efficient despite the challenges.
