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- Tasks: Schedule surgeries, manage diaries, and communicate with patients and staff.
- Company: Optical Express is the UK's leading provider of laser eye and cataract surgery.
- Benefits: Enjoy a competitive salary, career progression, and discounts on eye care products.
- Why this job: Join a team that transforms lives while developing your skills in a supportive environment.
- Qualifications: Must be organised, detail-oriented, and possess excellent communication skills.
- Other info: Opportunity for ongoing training and involvement in community projects.
The predicted salary is between 25400 - 28400 £ per year.
Location: Glasgow City Centre
Hours: 40 per week (including 1 in 3 Saturdays)
Salary: From £25,400
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Do you want to be part of a team that literally changes lives? In return you will have the opportunity to develop your career through ongoing training and development.
Job Role:
- Scheduling surgery with patients & clinics
- Managing diaries and surgeon schedules
- Communicating with surgical staff, patients & clinics via email and telephone
- Managing departmental communication via a department mailbox
- Managing and maintaining department spreadsheets
The ideal candidate will:
- Possess a willingness to learn
- Have excellent organisational skills
- Pay attention to detail
- Have excellent communication skills
- Have ability to work under pressure in a fast paced environment
- Be able to deal with changing priorities
What’s in it for you?
- Competitive salary
- Career progression
- Free or discounted optical products/procedures
- Discounted prescription and non-prescription eye care (including family)
- Cycle to work scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Surgery Support Agent employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surgery Support Agent
✨Tip Number 1
Familiarise yourself with the specific services offered by Optical Express, especially their laser eye and cataract surgery options. Understanding these procedures will help you communicate effectively with patients and surgical staff during your interview.
✨Tip Number 2
Highlight any previous experience in a fast-paced environment, particularly in roles that required strong organisational skills. Be ready to share examples of how you've successfully managed multiple tasks or priorities under pressure.
✨Tip Number 3
Prepare to discuss your communication style and how you handle interactions with both patients and colleagues. Consider role-playing common scenarios you might face as a Surgery Support Agent to demonstrate your ability to manage communications effectively.
✨Tip Number 4
Research Optical Express's commitment to community and environmental projects. Being able to speak about their values and how you align with them can set you apart as a candidate who is not only qualified but also passionate about the company's mission.
We think you need these skills to ace Surgery Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Surgery Support Agent role. Emphasise your organisational skills, attention to detail, and ability to communicate effectively under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the role. Mention specific examples of how your previous experiences have prepared you for this position at Optical Express.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as scheduling, managing communication, and working in fast-paced environments. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express
✨Show Your Organisational Skills
As a Surgery Support Agent, you'll need to manage diaries and schedules effectively. Be prepared to discuss your previous experiences in organisation and time management, perhaps by sharing specific examples of how you've successfully handled multiple tasks or projects.
✨Demonstrate Excellent Communication
Communication is key in this role, so be ready to showcase your verbal and written communication skills. You might want to prepare for potential scenarios where you would need to communicate with patients or surgical staff, highlighting your ability to convey information clearly and empathetically.
✨Emphasise Your Adaptability
The job requires dealing with changing priorities, so it's important to demonstrate your flexibility. Think of instances where you've had to adapt quickly to new situations or challenges, and be ready to share these stories during the interview.
✨Express Your Willingness to Learn
Optical Express values ongoing training and development. Make sure to express your eagerness to learn and grow within the company. You could mention any relevant courses or training you've undertaken in the past that show your commitment to personal and professional development.
