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- Tasks: Manage schedules, communicate with staff and patients, and analyze performance reports.
- Company: Join Optical Express, Europe's top provider of laser eye and cataract surgery with over 33 years of experience.
- Benefits: Enjoy a competitive salary, career growth, discounts on eye care, and a cycle to work scheme.
- Why this job: Be part of a team that transforms lives while working in a supportive and caring environment.
- Qualifications: Willingness to learn, strong organizational skills, attention to detail, and excellent communication abilities required.
- Other info: This role includes 40 hours per week with one Saturday shift every three weeks.
The predicted salary is between 24000 - 33600 £ per year.
Job Title: Surgery Support Agent
Location: Glasgow City Centre
Hours: 40 per week (including 1 in 3 Saturdays)
Salary: From £25,400
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the Uk’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Do you want to be part of a team that literally changes lives? In return you'll have the opportunity to develop your career through ongoing training and development.
Job Role:
- Scheduling surgery with patients & clinics
- Managing diaries and surgeon schedules
- Communicating with surgical staff, patients & clinics via email and telephone
- Managing departmental communication via a department mailbox
- Managing and maintaining department spreadsheets
The ideal candidate will:
- Possess a willingness to learn
- Have excellent organisational skills
- Pay attention to detail
- Have excellent communication skills
- Have ability to work under pressure in a fast paced environment
- Be able to deal with changing priorities
What’s in it for you?
- Competitive salary
- Career progression
- Free or discounted optical products/procedures
- Discounted prescription and non-prescription eye care (including family)
- Cycle to work scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
Surgery Support Agent employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surgery Support Agent
✨Tip Number 1
Familiarize yourself with the specific services offered by Optical Express, especially in laser eye surgery and cataract procedures. Understanding these services will help you communicate effectively with both surgical staff and patients during your interview.
✨Tip Number 2
Highlight any previous experience you have in a fast-paced environment, particularly in roles that required strong organizational skills. Be ready to share examples of how you've successfully managed multiple tasks or changing priorities.
✨Tip Number 3
Prepare to discuss your approach to teamwork and collaboration. Since Optical Express emphasizes a culture of care and support, showcasing your ability to work well with others will be crucial.
✨Tip Number 4
Research the company’s community involvement and charitable projects. Being knowledgeable about their initiatives can demonstrate your alignment with their values and commitment to making a positive impact.
We think you need these skills to ace Surgery Support Agent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Surgery Support Agent position. Make sure you understand the key responsibilities and the skills required, such as excellent organizational and communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your ability to manage schedules, communicate effectively, and work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your commitment to excellence. Mention specific examples of how your skills and experiences make you a great fit for the Optical Express team.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for delivering exceptional patient care. Share any relevant experiences where you positively impacted someone's life, as this aligns with Optical Express's mission.
✨Demonstrate Organizational Skills
Prepare examples that showcase your excellent organizational skills. Discuss how you've managed schedules or handled multiple tasks effectively in a fast-paced environment.
✨Communicate Clearly and Confidently
Since the role involves communicating with surgical staff and patients, practice clear and confident communication. Be ready to discuss how you handle difficult conversations or provide support to patients.
✨Adaptability is Key
Highlight your ability to adapt to changing priorities. Share specific instances where you successfully navigated unexpected challenges while maintaining a high level of performance.
