At a Glance
- Tasks: Be the friendly face of our clinic, managing calls and providing top-notch customer service.
- Company: Join Optical Express, the UK's leading eye care provider with a global presence.
- Benefits: Enjoy flexible hours, 33 days annual leave, free eye tests, and exclusive discounts.
- Other info: Great opportunities for growth and ongoing training in a dynamic team.
- Why this job: Make a real difference in patients' lives while working in a modern, supportive environment.
- Qualifications: High personal standards and a passion for delivering excellent customer care.
The predicted salary is between 12 - 15 £ per hour.
Hours – Part-time (16-24 Hours, flexible over weekends)
Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.
For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.
Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.
This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.
- Covering the reception area, maintaining a priority for incoming calls at all times
- General reception duties as and when required
State of the art, modern working environments
- ~33 days annual leave*
- ~ Free eye tests
- ~ Discounted prescription eye wear and sunglasses
- ~ Generous Optical Express friends and family discount scheme
- ~ Ongoing training and development opportunities
- ~ Pension scheme
- ~ Access to a range of exclusive offers, discounts and rewards
- ~ Employee Assistance Programme and Wellbeing Solutions/Support
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Balie - receptiemedewerker in Southampton employer: Optical Express
Optical Express is an exceptional employer, offering a dynamic and supportive work culture that prioritises employee wellbeing and professional growth. With flexible part-time hours, generous annual leave, and ongoing training opportunities, you will thrive in a state-of-the-art environment while contributing to the highest standards of patient care in the eye care industry.
StudySmarter Expert Advice🤫
We think this is how you could land Balie - receptiemedewerker in Southampton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Optical Express and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Optical Express and let us see your personality shine through!
We think you need these skills to ace Balie - receptiemedewerker in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Optical Express.
Get Familiar with Our Brand:Before applying, take some time to learn about Optical Express and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Optical Express
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Optical Express.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Optical Express will surely appreciate.
