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For Companies At a Glance
- Tasks: Build relationships with patients and provide 5-star service in a dynamic environment.
- Company: Join Optical Express, a leader in patient care and innovative eye solutions.
- Benefits: Competitive salary, bonus potential, free eye surgery, and generous leave.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy ongoing training and a supportive team culture.
The predicted salary is between 21600 - 30000 £ per year.
Job Description
Job Title – Senior Patient Advisor
Location – Glasgow
Hours – Full Time, 40 hours per week (must be flexible to work weekends)
Salary – up to £30,000 OTE
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Senior Patient Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Patient Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and communication. We recommend role-playing with a friend to get comfortable with your responses and show off those strong communication skills!
✨Tip Number 3
Show your passion for patient care during the interview. Share personal stories or experiences that highlight your commitment to providing excellent service. This will help you stand out as a driven candidate who aligns with their culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining the Optical Express team.
We think you need these skills to ace Senior Patient Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Patient Advisor role. Highlight your communication skills and any relevant experience in patient care to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about patient care and how you can contribute to our team. Keep it engaging and personal – we want to get to know you!
Showcase Your Soft Skills: In this role, strong interpersonal skills are key. Make sure to mention any experiences where you’ve successfully built relationships or provided excellent customer service. We love seeing how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s quick and easy, and it helps us keep everything organised. We can’t wait to see your application!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Senior Patient Advisor, strong communication is key. Prepare examples from your past experiences where you successfully communicated with patients or colleagues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Passion for Patient Care
Optical Express is all about exceptional patient care. Be ready to discuss why you’re passionate about helping patients and how you’ve gone above and beyond in previous roles to ensure their comfort and satisfaction.
✨Prepare for Role-Specific Questions
Expect questions related to the responsibilities of a Patient Advisor, such as handling patient records or arranging consultations. Think about how you would approach these tasks and be prepared to discuss your organisational skills and attention to detail.
