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- Tasks: Engage with patients, assist in consultations, and manage records in a dynamic clinic environment.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, bonuses, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a supportive team focused on excellence and community impact while making patients feel valued.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Flexibility to work weekends is required; this role offers a fulfilling and rewarding career path.
The predicted salary is between 27000 - 37800 £ per year.
Hours: Full time - 40 hours (must be flexible to work weekends)
Salary: £27,000 + bonus & benefits
Location: Bournemouth
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Senior Optical Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Senior Optical Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Optical Advisor
✨Tip Number 1
Familiarise yourself with the latest advancements in optical technology and patient care. Being knowledgeable about state-of-the-art equipment and treatments will not only impress during interviews but also show your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills by engaging with a diverse range of people. This could be through volunteering or part-time roles in customer service, which will help you articulate clearly and build rapport with patients.
✨Tip Number 3
Network with professionals in the optical field. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Optical Express.
✨Tip Number 4
Demonstrate your passion for patient care by sharing personal experiences or stories during your interview. Showing genuine enthusiasm for helping others can set you apart from other candidates and align with the company’s values.
We think you need these skills to ace Senior Optical Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Optical Advisor position. Tailor your application to highlight how your skills and experiences align with what Optical Express is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any optical-related roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and ability to communicate effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for providing exceptional patient care and your motivation to succeed in the role. Mention specific examples from your past experiences that showcase your ability to build relationships and maintain clear communication with patients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the healthcare industry.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Senior Optical Advisor, you'll need to demonstrate your passion for providing world-class customer service. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your ability to build relationships and ensure satisfaction.
✨Demonstrate Strong Organisational Skills
This role requires excellent organisational skills. Be ready to discuss how you manage your time effectively, prioritise tasks, and keep patient records accurate. Consider sharing specific tools or methods you use to stay organised in a busy environment.
✨Communicate Clearly and Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios you could encounter, such as explaining treatment options or discussing finance with patients.
✨Express Your Motivation and Drive
Employers love candidates who are motivated and driven to succeed. Be prepared to share what inspires you in your work and how you set and achieve your goals. This will show that you're not just looking for a job, but a fulfilling career.
