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- Tasks: Lead a team to enhance patient care and operational efficiency in a healthcare setting.
- Company: Join Optical Express, the UK's top provider of laser eye surgery with over 35 years of excellence.
- Benefits: Enjoy a competitive salary, career progression, and free or discounted optical products.
- Why this job: Be part of a caring culture that values teamwork and community impact while transforming lives.
- Qualifications: Strong management experience in high-end retail or optical settings; excellent communication skills required.
- Other info: This role offers a modern working environment with advanced technology support.
The predicted salary is between 36000 - 60000 £ per year.
Location: Milton Keynes
Hours: 40 hours per week
Salary: Competitive plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
If you’re looking to work for a market leader, then read on as we are looking for a Senior Commercial Healthcare Manager to work in our Milton Keynes hospital, where you’ll have responsibility for managing the performance and development of the team.
Key Responsibilities- You will be customer facing and you will help drive performance for the practice.
- You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser surgery to patients.
- You may come from a retail background where world class customer service comes naturally to you.
- You will have strong management experience within a high-end retail or Optical setting.
- You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.
- It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.
- Effectively and efficiently manage resources to meet customer demands.
- Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express.
- Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence.
- Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs.
- Competitive salary.
- Free or discounted optical products and procedures.
- Career progression.
- Modern working environment with superb technological support.
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Senior Commercial Healthcare Manager employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Commercial Healthcare Manager
✨Tip Number 1
Familiarise yourself with Optical Express's values and culture. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of Optical Express. Engaging with them can provide valuable insights into the company’s operations and expectations, which can be beneficial when discussing your management experience in the interview.
✨Tip Number 3
Prepare specific examples of how you've driven performance in previous roles. Highlighting your achievements in managing teams and improving customer service will demonstrate your capability to excel as a Senior Commercial Healthcare Manager.
✨Tip Number 4
Research the latest trends in the optical industry, particularly around laser surgery. Being knowledgeable about advancements and patient care practices will show your passion for the field and your readiness to contribute to Optical Express's success.
We think you need these skills to ace Senior Commercial Healthcare Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare management and customer service. Emphasise any previous roles where you managed teams or improved operational efficiency, as these are key aspects of the Senior Commercial Healthcare Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to lead a team. Mention specific examples of how you've driven performance in past roles and how you align with Optical Express's values of care, trust, and integrity.
Highlight Relevant Skills: In your application, be sure to highlight your communication and presentation skills. Provide examples of how you've effectively communicated with both customers and team members to achieve results, as this is crucial for the role.
Show Enthusiasm for the Role: Convey your enthusiasm for working at Optical Express and your commitment to delivering exceptional patient care. Mention your willingness to learn and grow within the company, which aligns with their focus on investing in people and technology.
How to prepare for a job interview at Optical Express
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples where you successfully led a team, improved performance, or enhanced customer service. This will demonstrate your capability to manage and develop a team effectively.
✨Understand the Company Culture
Research Optical Express and their commitment to patient care and community involvement. Be ready to explain how your values align with theirs, particularly around care, trust, and integrity. This shows that you are not just looking for a job, but a place where you can contribute positively.
✨Prepare for Customer-Facing Scenarios
Since the role is customer-facing, think of scenarios where you had to handle difficult customers or promote a service. Prepare to share these experiences during the interview to illustrate your ability to drive performance and enhance customer satisfaction.
✨Demonstrate Your Passion for Development
Express your enthusiasm for developing others within your team. Discuss any past experiences where you coached or mentored team members, and how you plan to continue this practice at Optical Express. This will show your commitment to fostering a high-performing team.
