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- Tasks: Lead a team to enhance patient care and operational efficiency in a healthcare setting.
- Company: Join Optical Express, the UK's top provider of laser eye surgery with over 35 years of experience.
- Benefits: Enjoy a competitive salary, free optical products, career growth, and a modern work environment.
- Why this job: Be part of a caring culture that values teamwork, community impact, and personal development.
- Qualifications: Strong management experience in retail or optical settings; excellent communication skills required.
- Other info: This role offers a chance to make a real difference in patients' lives.
The predicted salary is between 43200 - 72000 £ per year.
Location: Milton Keynes
Hours: 40 hours per week
Salary: Competitive plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
If you’re looking to work for a market leader, then read on as we are looking for a Senior Commercial Healthcare Manager to work in our Milton Keynes hospital, where you’ll have responsibility for managing the performance and development of the team.
Key Responsibilities- You will be customer facing and you will help drive performance for the practice.
- You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser surgery to patients.
- You may come from a retail background where world class customer service comes naturally to you.
- You will have strong management experience within a high-end retail or Optical setting.
- You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.
- It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.
- Effectively and efficiently manage resources to meet customer demands.
- Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express.
- Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence.
- Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs.
- Competitive salary.
- Free or discounted optical products and procedures.
- Career progression.
- Modern working environment with superb technological support.
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Commercial Healthcare Manager
✨Tip Number 1
Familiarise yourself with Optical Express's values and mission. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing that you're a great cultural fit.
✨Tip Number 2
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Senior Commercial Healthcare Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your management skills and ability to drive performance in a customer-facing environment. This will help you articulate your value during interviews.
✨Tip Number 4
Stay updated on the latest trends in the optical industry and laser surgery. Being knowledgeable about advancements and patient care practices will show your passion for the field and your readiness to contribute to Optical Express.
We think you need these skills to ace Senior Commercial Healthcare Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare management, particularly in a customer-facing role. Emphasise your achievements in team development and operational efficiency, as these are key aspects of the Senior Commercial Healthcare Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the optical industry. Mention specific examples of how you've driven performance in previous roles and how you align with Optical Express's values of care, trust, and integrity.
Highlight Management Experience: In your application, clearly outline your management experience, especially in high-end retail or optical settings. Discuss your approach to coaching and developing team members, as this is crucial for the role.
Showcase Communication Skills: Since excellent communication and presentation skills are essential for this role, consider including examples of how you've effectively communicated with teams and customers in the past. This will demonstrate your ability to influence and advise potential patients.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Senior Commercial Healthcare Manager, you'll be customer-facing. Prepare examples of how you've delivered exceptional customer service in previous roles, especially in high-end retail or optical settings.
✨Demonstrate Team Development Experience
Highlight your experience in managing and developing teams. Be ready to discuss specific strategies you've used to coach and support team members, ensuring they meet performance standards.
✨Communicate Your Passion for Healthcare
Express your enthusiasm for the healthcare sector, particularly in eye care. Research Optical Express and be prepared to discuss why you're passionate about their mission and how you can contribute to their goals.
✨Prepare for Operational Efficiency Questions
Expect questions about managing daily operations and maintaining high standards. Think of examples where you've improved operational efficiency or enhanced the professional image of a previous workplace.
