At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in Vision Correction Surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Enjoy a modern work environment with ongoing training and growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Experience in patient-facing roles and strong communication skills required.
The predicted salary is between 26500 - 26500 € per year.
Location – Stirling with cover in Perth
Hours – Full time - 40 hours
Salary - from £26,500 plus bonus
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Stirling and Perth clinics. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services.
The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities. Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities:
- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
Experience/Requirements:
- Previous experience of a patient-facing role.
- Excellent communication and interpersonal skills.
- High attention to detail and organisational skills.
- Proficient with use of digital and diagnostic technology.
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential.
- State of the art, modern working environments.
- 33 days annual leave.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Discounts on other group company products and procedures.
- Generous Optical Express friends and family discount scheme.
- Ongoing training and development opportunities.
- Workplace Pension scheme.
Locations
Patient Advisor in Scotland, Stirling employer: Optical Express
Optical Express is an exceptional employer, offering a fulfilling and rewarding career as a Patient Advisor in the vibrant locations of Stirling and Perth. With an industry-leading salary, generous annual leave, and a commitment to ongoing training and development, employees thrive in a modern working environment that prioritises exceptional patient care and service delivery. The unique benefits, including free laser eye surgery and discounts on eyewear, further enhance the appeal of joining a market leader in vision correction surgery.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Scotland, Stirling
✨Tip Number 1
Get to know the company! Research Optical Express and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a Patient Advisor.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to build rapport with patients. Role-play with a friend or family member to get comfortable with discussing sensitive topics and explaining procedures clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Optical Express team.
We think you need these skills to ace Patient Advisor in Scotland, Stirling
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us know why you're passionate about helping patients. Share any relevant experiences that highlight your commitment to exceptional patient care and how you can contribute to our high standards.
Tailor Your Application:Make sure to customise your application for the Patient Advisor role. Highlight your previous experience in patient-facing roles and how your skills align with the responsibilities outlined in the job description. We love seeing candidates who take the time to connect their background to what we do!
Be Professional Yet Approachable:While we want to see your personality shine through, remember to maintain a professional tone in your written application. Use clear language and structure your thoughts well, as this reflects the warm and professional welcome we expect for our patients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Optical Express!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your Communication Skills
As a Patient Advisor, communication is key. Prepare examples from your past experiences where you've successfully built rapport with patients or clients. Highlight your ability to explain complex information clearly and empathetically.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you've managed tasks that require precision, whether it's capturing diagnostic scans or handling administrative duties. Use specific examples to illustrate your organisational skills.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your patient interaction skills. Practice common scenarios you might face as a Patient Advisor, such as welcoming a patient or explaining the benefits of a procedure. This will help you feel more confident and showcase your abilities.
