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- Tasks: Engage with patients, resolve concerns, and arrange finance options.
- Company: Optical Express is the UK's leading provider of eye care, trusted by millions for over 35 years.
- Benefits: Enjoy a competitive salary, bonus incentives, and discounts on optical products.
- Why this job: Join a team that transforms lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills, confidence in phone interactions, and a willingness to learn.
- Other info: This role offers ongoing training and opportunities for career progression.
The predicted salary is between 23400 - 28600 £ per year.
Role: Retentions Agent
Hours: Full time, 40 hours per week
Location: Glasgow, fully on-site
Salary: From £27,040 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As UKs leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it is a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Do you want to be part of a team that literally changes lives?
Responsibilities
In return you’ll have the opportunity to develop your career through ongoing training and development. Each day will vary however the core components of your role will include:
- Engaging with our patients’ enquiries & needs.
- Overcoming objections.
- Quick thinking to resolve any concerns for our patients.
- Rapport building.
- Arranging finance and affordable payment options.
Essential Skills
- Excellent verbal and written communication skills.
- The ability to deal with customers over the telephone in a confident and professional manner.
- A willingness to learn.
- Good with Excel.
- Excellent rapport building and communication skills with the ability to overcome objections.
What’s in it for you
- Rewarding salary.
- Bonus incentives.
- Free or discounted optical products/procedures.
- Discounted prescription and non-prescription eye care (including family).
- Career progression.
- Cycle to work scheme.
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
If you are interested in being considered for the role please apply now.
Optical Express is an equal opportunities employer.
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Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Agent
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and mission will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves engaging with patients and overcoming objections, being articulate and confident in your verbal communication will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully built rapport with customers in previous roles. This will demonstrate your ability to connect with patients and handle their concerns effectively, which is crucial for a Retentions Agent.
✨Tip Number 4
Research common objections faced in customer service roles and think about how you would address them. Being ready with strategies to overcome these objections will show your proactive approach and problem-solving skills.
We think you need these skills to ace Retentions Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retentions Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to engage with customers and overcome objections.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Optical Express and how you can contribute to their mission of exceptional patient care.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Optical Express
✨Understand the Company Culture
Before your interview, take some time to research Optical Express and their commitment to patient care and community involvement. Understanding their values will help you align your answers with what they are looking for in a Retentions Agent.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Retentions Agent, such as handling objections or resolving patient concerns. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to build rapport.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is essential for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as professional and approachable.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the training and development opportunities available, or how the team collaborates to achieve their goals. This demonstrates your enthusiasm and commitment to being part of their team.
