Receptionist/Healthcare Assistant

Location: Dartford

Hours: 40 hours

Salary: £24,000

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Due to continued growth, a fantastic opportunity has arisen to join Optical Express as a Healthcare Assistant (Surgery Assistant). The role involves travelling to cover other Optical Express surgery clinics and weekend working.

Key Responsibilities and Accountabilities:

• This is a dual role covering both the Reception desk and Surgery.
• Following appropriate training, supervised practice and competency achievement assessments, you will be able to undertake all designated roles within the surgery team working across two surgical specialities: laser vision correction department (LVC) and ophthalmic (IOL) theatres.
• You will also be responsible for the following:

• Pre-operative testing; conducting tests prior to examination and treatment and assisting during the consent appointment process, including providing information to patients prior to their IOL or LVC procedure.
• Patient discharging; instructing the patient pre and post procedure on the care of the eyes, updating medical records, making follow up appointments.
• Laser technician; preparation and calibration of the lasers, understanding data, loading and transferring data, safe running of the lasers.
• Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries.
• Assisting the surgeon during consent appointments and treatments – acting as scrub assistant (LVC only); taking notes for the surgeon; instilling eye drops.
• Undertaking the role of ‘HCA’ (Healthcare Assistant) in IOL theatre to assist the surgical team and patients during surgery and associated tasks such as decontamination of instruments.
• Actively participating in the end of treatment day activities; updating patient files, filing, compiling ‘end of day’ reports for head office, cleaning the department, stock and lens ordering.
• Reporting untoward incidents – taking an active role in patient safety issues and quality and risk management.

Receptionist duties include:

• Covering the reception area, maintaining a priority for incoming calls at all times.
• Take clear and concise messages.
• Communicating all messages promptly and accurately.
• Provide administrative support to the Manager.
• Maintain stationery stocks and oversee the ordering of new supplies.
• General reception duties as and when required.

Essential Skills:

• Excellent communication and presentation skills.
• Ability to absorb and convey highly technical information.
• Adaptable with a flexible approach to work.
• Excellent time management skills and ability to prioritise tasks.
• A confident and professional individual who has fantastic organisational skills.
• Excellent telephone manner.
• Demonstrate confidentiality, integrity and discretion.

What’s in it for you?

• A market leading salary.
• No night shift.
• State of the art, modern working environments.
• 29 days annual leave per year.
• Pension scheme.
• Free Laser Eye Surgery and Intraocular Lens Surgery.
• Free eye tests.
• Discounted prescription eyewear and sunglasses.
• Generous Optical Express friends and family discount scheme.
• Ongoing training and development opportunities.
• An accessible management team and transparent management structure.
• Working in a larger clinical team means less pressure on our staff and more time to spend with our patients.
• Full visibility of 6 week rota.

Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.