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- Tasks: Be the friendly face of our clinic, managing calls and supporting patients daily.
- Company: Join Optical Express, the UK's leading eye care provider with over 33 years of trusted service.
- Benefits: Enjoy a competitive salary, free optical products, and career progression in a modern environment.
- Why this job: Experience a dynamic role in a supportive team, making a real impact on patient care.
- Qualifications: We're looking for confident, organised individuals with a passion for customer service.
- Other info: Must be available to work Saturdays; this is a great chance to grow your career!
The predicted salary is between 20400 - 30600 £ per year.
Location – Swindon
Hours – 40 hours per week (Must be able to work Saturdays)
Salary - Up to £25,500 per annum
Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.
For over 33 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.
Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.
You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.
Every day will bring something new but your day to day role will involve:
- Covering the reception area, maintaining a priority for incoming calls at all times
- Take clear and concise messages
- Communicating all messages promptly and accurately
- Provide administrative support to the Manager
- Maintain stationery stocks and oversee the ordering of new supplies
- General reception duties as and when required
We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.
What’s in it for you?
- Competitive salary
- Free or discounted optical products/procedures
- Career progression
- Modern working environment with superb technology support
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding their offerings, especially in laser eye surgery and customer care, will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for patients, so being articulate and confident is key. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your organisational skills. Think of examples from your past experiences where you've successfully managed multiple tasks or maintained a busy environment. Be ready to discuss these during your interview.
✨Tip Number 4
Demonstrate your passion for customer service. Prepare to share specific instances where you've gone above and beyond for customers, as this aligns perfectly with the high standards expected at Optical Express.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position at Optical Express. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and include specific achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and your motivation to work at Optical Express. Mention any relevant experience and how you can contribute to the team and enhance the patient journey.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at Optical Express
✨Research the Company
Before your interview, take some time to learn about Optical Express. Understand their services, values, and what sets them apart in the eye care industry. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
As a receptionist, providing excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to remain calm and professional in busy situations.
✨Showcase Your Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks efficiently. You might want to share specific strategies or tools you use to stay organised, especially in a fast-paced environment.
✨Dress Professionally
First impressions matter! Make sure to dress smartly for your interview. A professional appearance reflects your seriousness about the position and aligns with the high standards expected at Optical Express.