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- Tasks: Be the friendly face of our clinic, managing calls and supporting patients daily.
- Company: Join Optical Express, the UK's leading eye care provider with a stellar reputation.
- Benefits: Enjoy a competitive salary, free optical products, and career progression opportunities.
- Why this job: Work in a dynamic environment where every day is different and impactful.
- Qualifications: Looking for confident, organised individuals with a passion for customer service.
- Other info: Must be available to work weekends; join a supportive team culture.
The predicted salary is between 22000 - 30000 £ per year.
Location – Bournemouth
Hours – 40 hours per week (must be happy to work weekends)
Salary - £26,000 per annum
Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.
For 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.
Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.
You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.
Every day will bring something new but your day to day role will involve:
- Covering the reception area, maintaining a priority for incoming calls at all times
- Take clear and concise messages
- Communicating all messages promptly and accurately
- Provide administrative support to the Manager
- Maintain stationery stocks and oversee the ordering of new supplies
- General reception duties as and when required
We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.
What’s in it for you?
- Competitive salary
- Free or discounted optical products/procedures
- Career progression
- Modern working environment with superb technology support
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
Receptionist employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding their offerings, especially in laser eye surgery and customer care, will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for patients, so being articulate and confident is key. Consider role-playing scenarios with friends to enhance your ability to handle various situations.
✨Tip Number 3
Showcase your organisational skills. Think of examples from your past experiences where you've successfully managed multiple tasks or maintained a busy environment. This will highlight your ability to thrive in the fast-paced setting of a reception area.
✨Tip Number 4
Emphasise your commitment to customer service. Prepare to discuss how you’ve gone above and beyond for customers in previous roles. This will align perfectly with Optical Express's focus on providing a world-class customer experience.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position at Optical Express. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and include specific achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing world-class customer service and your motivation to work at Optical Express. Mention your ability to multi-task and work in a busy environment, as well as your willingness to learn and progress within the company.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for patients. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. During the interview, discuss how you manage multiple tasks effectively. You might want to mention any tools or methods you use to stay organised, especially in a busy environment.
✨Be Ready to Discuss Teamwork
Working closely with others is crucial in this position. Prepare to talk about your experience working in teams, how you contribute to a positive team dynamic, and any specific instances where teamwork led to success.
✨Research Optical Express
Familiarise yourself with Optical Express and its services. Understanding their mission and values will help you align your answers with what they are looking for. It shows genuine interest and can set you apart from other candidates.