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- Tasks: Be the friendly face of our clinic, managing calls and providing top-notch admin support.
- Company: Join Optical Express, the UK's leading eye care provider with over 35 years of trusted service.
- Benefits: Enjoy free or discounted optical products, career progression, and a modern work environment.
- Why this job: This role offers a chance to make a real impact on patient experiences in a dynamic team.
- Qualifications: We're looking for confident, organised individuals with a passion for customer service and teamwork.
- Other info: Flexible hours, including weekends, and a commitment to professional growth await you!
The predicted salary is between 23000 - 31000 ÂŁ per year.
This range is provided by Optical Express. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Optical Express
Hours – 40 hours per week and flexible to work weekends
Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.
For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.
Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.
You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.
Every day will bring something new but your day to day role will involve
- Covering the reception area, maintaining a priority for incoming calls at all times
- Take clear and concise messages
- Communicating all messages promptly and accurately
- Provide administrative support to the Manager
- Maintain stationery stocks and oversee the ordering of new supplies
- General reception duties as and when required
We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.
What’s in it for you?
- Free or discounted optical products/procedures
- Modern working environment with superb technology support
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Health Care Provider
-
Industries
Hospitals and Health Care
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Receptionist employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding their offerings, especially in laser eye surgery and optometry, will help you engage confidently during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Highlight your customer service experience. Since this role is all about providing a world-class customer experience, be ready to share specific examples of how you've successfully handled customer interactions in previous roles.
✨Tip Number 3
Prepare for situational questions. Given the fast-paced environment, think of scenarios where you had to multi-task or manage difficult situations, and be ready to discuss how you handled them effectively.
✨Tip Number 4
Show your willingness to learn and grow. Optical Express values progression, so express your enthusiasm for professional development and any relevant training or skills you wish to acquire in the future.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position at Optical Express. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing world-class customer service and your motivation to work at Optical Express. Mention specific examples from your past experiences that showcase your ability to multi-task and maintain high personal standards.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Receptionist role.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. During the interview, discuss how you manage multiple tasks effectively. You might want to mention specific tools or methods you use to stay organised, especially in a busy environment.
✨Communicate Clearly and Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. You could even prepare a few questions to ask the interviewer, showing your interest in the role and the company.
✨Research Optical Express
Familiarise yourself with Optical Express and its services. Understanding their mission and values will help you align your answers with what they are looking for. Mentioning specific aspects of the company during your interview can demonstrate your genuine interest.
