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- Tasks: Help patients navigate finance options and ensure a smooth experience from consultation to treatment.
- Company: Join Optical Express, the UK's leading provider of laser eye and cataract surgery with over 35 years of excellence.
- Benefits: Enjoy 29 days annual leave, free eye surgeries, discounts, and a modern working environment.
- Why this job: Be part of a caring team that transforms lives while supporting your growth in a professional setting.
- Qualifications: Strong communication skills and a calm, empathetic approach are essential; finance experience is a plus.
- Other info: This role is based in Glasgow City Centre, offering full-time hours in a supportive contact centre.
The predicted salary is between 25396 - 35356 £ per year.
Hours: Full Time (40 Hours Per Week)
Location: Glasgow City Centre – Office based (Contact Centre)
Salary: From £25,396
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
We’re looking for a confident, patient-focused individual to join our Glasgow-based Contact Centre team. You’ll play a vital role in helping patients take the next step in their vision correction journey by:
- Engaging with patients to collect outstanding balances
- Guiding patients through third-party finance options with clarity and care
- Supporting a seamless and positive patient experience from consultation to treatment
What we are looking for:
- Excellent communication and customer service skills
- A calm, empathetic approach to patient interaction
- Confidence working with finance and payment processes
What’s in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Patient Finance & Payment Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Finance & Payment Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their finance options. Understanding the different payment plans and how they benefit patients will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with a friend or family member. This will help you develop a calm and empathetic approach, which is crucial for this role.
✨Tip Number 3
Research common questions asked in customer service roles, particularly in healthcare settings. Being prepared to answer these questions will demonstrate your confidence and understanding of the patient experience.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Patient Finance & Payment Advisor.
We think you need these skills to ace Patient Finance & Payment Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Finance & Payments Advisor position. Tailor your application to highlight how your skills and experiences align with what Optical Express is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or finance roles. Use specific examples to demonstrate your excellent communication skills and your ability to handle patient interactions with empathy and care.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for patient care and your understanding of the finance processes involved. Mention why you want to work for Optical Express and how you can contribute to their mission of delivering exceptional patient care.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a role that involves patient interaction.
How to prepare for a job interview at Optical Express
✨Showcase Your Communication Skills
As a Patient Finance & Payment Advisor, excellent communication is key. Prepare to demonstrate your ability to explain complex financial concepts clearly and empathetically during the interview.
✨Emphasise Empathy and Patience
Given the nature of the role, it's important to convey your calm and patient approach. Share examples from past experiences where you've successfully handled sensitive situations with care.
✨Familiarise Yourself with Financial Processes
Brush up on your knowledge of finance and payment processes relevant to healthcare. Being able to discuss these confidently will show that you're prepared and capable of handling the responsibilities of the role.
✨Align with Company Values
Optical Express values care, trust, and integrity. Research their community projects and be ready to discuss how your personal values align with theirs, demonstrating your commitment to their culture.
