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- Tasks: Deliver exceptional care and support patients throughout their journey.
- Company: Leading optical care provider in the UK with a focus on patient relationships.
- Benefits: Competitive salary from £26,000, bonuses, free eye tests, and ongoing training.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 26000 - 36400 £ per year.
A leading optical care provider in the UK is seeking a full-time Patient Advisor to deliver exceptional care and build patient relationships. Your role will involve assisting patients throughout their journey, from consultations to scheduling treatments.
Ideal candidates will have:
- A passion for customer service
- Strong organizational skills
- Clear communication abilities
The position offers a competitive salary starting from £26,000 plus bonuses and numerous employee benefits including free eye tests and ongoing training opportunities.
Patient Experience & Care Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience & Care Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the optical care provider on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and customer service. We can role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your passion for patient care during the interview. Share personal stories that highlight your customer service skills and how you’ve positively impacted someone’s experience.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Patient Experience & Care Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others. Share examples of how you've gone above and beyond in previous roles to provide exceptional service. This will help us understand why you're the perfect fit for our Patient Experience & Care Advisor position.
Highlight Your Organisational Skills: As a Patient Advisor, you'll need to juggle multiple tasks. Make sure to mention any experiences where you successfully managed your time or organised events. We love seeing candidates who can keep things running smoothly!
Communicate Clearly and Confidently: Your written application is your first chance to impress us, so make it count! Use clear and concise language, and don’t shy away from showing your personality. We want to get a sense of who you are and how you communicate with others.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, take some time to research the optical care provider. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Patient Experience & Care Advisor, your ability to connect with patients is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you’ve built relationships in previous roles.
✨Organisational Skills are Key
This role requires strong organisational abilities. Be ready to discuss how you manage your time and prioritise tasks. You might even want to bring a planner or a digital tool you use to keep track of appointments and responsibilities to demonstrate your approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
