At a Glance
- Tasks: Engage with patients, provide guidance, and manage appointments in a supportive role.
- Company: Optical Express is the UK's leading provider of eye care, trusted by millions for over 35 years.
- Benefits: Enjoy a competitive salary, bonuses, ongoing training, and a collaborative work environment.
- Other info: This role is fully on-site in Glasgow, offering a chance to thrive in a professional setting.
- Why this job: Make a real difference in patients' lives while growing your career in a supportive culture.
- Qualifications: Exceptional communication skills and a proactive approach to customer service are essential.
The predicted salary is between 19200 - 28800 £ per year.
Hours: Full time, 40 hours per week
Location: Glasgow, fully on-site
Salary: £32,000 OTE
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are actively recruiting for experienced Patient Care – Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow. Each day will vary however the core components of your role will include:
- Engage with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery.
- Provide clear and supportive guidance, addressing patient concerns and overcoming objections.
- Manage your own diary, scheduling follow-up calls with patients and ensuring that all appointments are booked correctly.
- Maintain a high level of professionalism, empathy, and care while building trust with patients.
- Ensure that all patient information is accurately recorded and that patient queries are handled in a timely manner.
- Work closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.
Essential skills:
- Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients.
- Achieve and exceed performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
- Monitor key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring that goals are consistently met.
- A proactive and empathetic approach to customer service.
What’s in it for you?
- A salary of £32,000 OTE
- Bonus and team incentives.
- Ongoing training and development opportunities and career progression.
- A supportive and collaborative work environment.
- The chance to make a real difference in the lives of our patients.
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. If you are interested in being considered for the role please apply now.
Optical Express is an equal opportunities employer.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care- Sales Advisor in Paisley
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye and cataract surgery options. Understanding these procedures will help you engage more effectively with patients and address their concerns confidently.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with a friend or family member. This will help you become more comfortable discussing sensitive topics and overcoming objections, which is crucial for this role.
✨Tip Number 3
Research common patient queries and concerns related to vision correction surgery. Being well-prepared with answers will demonstrate your commitment to patient care and enhance your ability to build trust with potential clients.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Patient Care- Sales Advisor in Paisley
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and skills required for the Patient Care - Sales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Your CV should clearly showcase your communication skills, customer service experience, and any relevant sales achievements. Use specific examples to demonstrate how you've successfully engaged with customers in the past.
Write a Strong Cover Letter:In your cover letter, express your passion for patient care and your understanding of the importance of empathy in this role. Mention why you want to work for Optical Express and how you can contribute to their mission.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a patient care role.
How to prepare for a job interview at Optical Express
✨Showcase Your Communication Skills
As a Patient Care - Sales Advisor, exceptional communication is key. Prepare to demonstrate your ability to engage with patients effectively. Think of examples where you've successfully built rapport or resolved concerns in previous roles.
✨Understand the Company and Its Values
Familiarise yourself with Optical Express and their commitment to patient care and clinical outcomes. Be ready to discuss how your values align with theirs, showcasing your understanding of their mission and culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and empathy. Prepare scenarios where you had to overcome objections or handle difficult situations with patients, highlighting your proactive approach to customer service.
✨Demonstrate Your Ability to Meet Targets
Since achieving performance targets is crucial in this role, be prepared to discuss your experience with KPIs and how you've successfully met or exceeded them in the past. Use specific metrics to illustrate your achievements.
