At a Glance
- Tasks: Engage with patients, provide guidance, and manage appointments in a dynamic contact centre.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery with over 35 years of experience.
- Benefits: Enjoy a competitive salary, bonuses, ongoing training, and a supportive work environment.
- Other info: This role offers opportunities for career progression within a respected organisation.
- Why this job: Make a real difference in patients' lives while growing your career in a collaborative culture.
- Qualifications: Exceptional communication skills and a proactive approach to customer service are essential.
The predicted salary is between 24000 - 48000 £ per year.
Role: Patient Care- Sales Advisor
Hours: Full time, 40 hours per week
Location: Glasgow, fully on-site
Salary: £36, OTE
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are actively recruiting for experienced Patient Care – Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow.
Each day will vary however the core components of your role will include:
- Engage with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery.
- Provide clear and supportive guidance, addressing patient concerns and overcoming objections.
- Manage your own diary, scheduling follow-up calls with patients and ensuring that all appointments are booked correctly.
- Maintain a high level of professionalism, empathy, and care while building trust with patients.
- Ensure that all patient information is accurately recorded and that patient queries are handled in a timely manner.
- Work closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.
Essential skills
- Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients.
- Achieve and exceed performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
- Monitor key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring that goals are consistently met.
- A proactive and empathetic approach to customer service.
What’s in it for you?
- A salary of £36, OTE
- Bonus and team incentives.
- Ongoing training and development opportunities and career progression.
- A supportive and collaborative work environment.
- The chance to make a real difference in the lives of our patients.
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
If you are interested in being considered for the role please apply now.
Optical Express is an equal opportunities employer
Patient Care in Glasgow employer: Optical Express
Optical Express is an exceptional employer dedicated to delivering outstanding patient care and fostering a supportive work culture. With over 35 years of experience, we offer ongoing training and development opportunities, allowing our employees to grow within a professional environment while making a meaningful impact on patients' lives. Located in the vibrant City Centre of Glasgow, our team thrives on collaboration, respect, and integrity, ensuring that every member feels valued and empowered to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care in Glasgow
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Optical Express for the Patient Care role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Care in Glasgow
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Optical Express, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Optical Express, and how you can make a difference!
How to prepare for a job interview at Optical Express
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Optical Express.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Optical Express appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Optical Express supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
