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- Tasks: Engage with patients, assist in consultations, and maintain records in a dynamic clinic environment.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, bonus potential, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a supportive team focused on excellence and community impact while making patients feel valued.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Flexible part-time hours with weekend availability required.
The predicted salary is between 20320 - 25400 £ per year.
Hours: Part Time - 24 hours (must be flexible to work weekends)
Salary: £25,400 pro rata
Location: Swansea
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor (Swansea) employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor (Swansea)
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and ensuring patient satisfaction.
✨Tip Number 3
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial when interacting with patients from diverse backgrounds.
✨Tip Number 4
Be ready to demonstrate your organisational skills. You might be asked how you would manage multiple tasks, such as scheduling appointments and maintaining patient records, so think of strategies you’ve used in the past to stay organised.
We think you need these skills to ace Patient Advisor (Swansea)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for customer service and your ability to build relationships. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: Make sure to emphasise your organisational skills and clear communication abilities in your CV. Mention any experience you have in healthcare or customer-facing roles, as this will be particularly relevant.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Patient Advisor.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns with the company's commitment to making patients feel like superstars.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with a diverse range of people, practice clear and articulate communication. Prepare to discuss how you would handle different patient scenarios, ensuring you convey empathy and understanding.
✨Highlight Organisational Skills
The job requires strong organisational abilities, so be ready to provide examples of how you've successfully managed multiple tasks or schedules in the past. This will show that you can handle the dynamic nature of the role effectively.
✨Prepare Questions About the Company Culture
Research Optical Express's culture of care, trust, and integrity. Prepare thoughtful questions about their charitable projects and employee development opportunities, demonstrating your interest in being part of a team that values community and personal growth.
