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- Tasks: Engage with patients, assist in consultations, and maintain records in a dynamic clinic environment.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training opportunities.
- Why this job: Join a supportive team focused on excellence and making a positive impact in the community.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Be the first point of contact for patients and help them feel like superstars!
The predicted salary is between 24000 - 30000 £ per year.
Salary: £27,000 – £28,000 + benefits – Full training given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.
Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Have previous experience working towards sales targets and personal KPI’s
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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Patient Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your approach during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and ensuring patient satisfaction.
✨Tip Number 3
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial when interacting with patients from diverse backgrounds.
✨Tip Number 4
Research common questions asked in healthcare-related interviews, especially those focusing on patient interaction. Being prepared for these questions will allow you to respond thoughtfully and demonstrate your passion for patient care.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of their culture and values that resonate with you, and explain how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Patient Advisor role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share any relevant experiences where you went above and beyond to help someone, as this aligns with the company's commitment to making patients feel like superstars.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with a diverse range of people, practice clear and articulate communication. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations, to showcase your ability to connect with patients.
✨Highlight Organisational Skills
The job requires strong organisational skills, so be ready to discuss how you manage your time and tasks. Consider sharing specific tools or methods you use to stay organised, as well as any experiences where your organisational skills led to successful outcomes.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company culture. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you, particularly regarding their values of care, trust, and integrity.
