Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with patients, assist in consultations, and maintain records in a dynamic clinic environment.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training opportunities.
- Why this job: Join a supportive team focused on excellence and making a positive impact in the community.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Be the first point of contact for patients and help them feel like superstars!
The predicted salary is between 21600 - 32400 £ per year.
Hours – Full Time, 40 hours per week (must be flexible to work Saturdays)
Salary – from £27,000 plus Bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Benefits
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Responsibilities
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
Qualifications
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be self-motivated to work with and without supervision
- Have previous experience working towards sales targets and personal KPI\’s
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Sales and Customer Service
#J-18808-Ljbffr
Patient Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and providing exceptional service.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with a diverse range of patients, being able to articulate clearly and empathetically is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for patient consultations. This will demonstrate your ability to manage multiple tasks effectively, which is essential for the Patient Advisor role.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: In your CV, emphasise your organisational skills and communication abilities. Mention any previous experience in healthcare or customer service that illustrates your capability to excel as a Patient Advisor.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples from your past experiences where you went above and beyond to ensure a positive experience for patients.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with a diverse range of people, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with patients or colleagues in previous roles.
✨Highlight Organisational Skills
Be ready to provide specific examples of how you've managed multiple tasks or prioritised responsibilities in a busy environment. This will show that you can handle the dynamic nature of the Patient Advisor role.
✨Research Optical Express
Familiarise yourself with Optical Express's values, culture, and recent initiatives. This knowledge will help you align your answers with their mission and demonstrate your genuine interest in the company.
