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- Tasks: Engage with patients, assist in consultations, and maintain records in a dynamic clinic environment.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, free optical products, and a modern work environment with training opportunities.
- Why this job: Join a supportive team focused on excellence and making a positive impact in the community.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Full-time role in Southampton with a salary of £27,000 plus benefits.
The predicted salary is between 21600 - 37800 £ per year.
Ready to make your application? Please do read through the description at least once before clicking on Apply.
Location - Southampton
Hours - Full Time, 40 hours
Salary - £27,000 + benefits
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with in our clinics. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients' eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- Competitive salary
- Free and discounted optical products/procedures
- Modern working environment with superb technology support
- Genuine investment in your training and career progression
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and providing exceptional service.
✨Tip Number 3
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial when interacting with patients from diverse backgrounds.
✨Tip Number 4
Research common questions asked in healthcare-related interviews, especially those focusing on patient interaction. Being prepared for these questions will give you an edge and demonstrate your genuine interest in the role.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your motivation to succeed in this role. Mention specific aspects of Optical Express's culture that resonate with you, such as their commitment to community and integrity.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Patient Advisor.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns with the company's commitment to making patients feel like superstars.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with a diverse range of people, practice articulating your thoughts clearly. Prepare to discuss how you would handle various patient scenarios, showcasing your ability to communicate effectively and empathetically.
✨Highlight Organisational Skills
Be ready to discuss your organisational skills and how they contribute to a smooth patient experience. You might want to share specific examples of how you've managed multiple tasks or schedules in past positions, which is crucial for maintaining accurate patient records and scheduling treatments.
✨Research Optical Express
Familiarise yourself with Optical Express's values, culture, and recent initiatives. This will not only help you understand what they stand for but also allow you to tailor your answers to reflect their commitment to care, trust, and integrity during the interview.
