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- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Optical Express is dedicated to exceptional patient care and community impact.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgeries, and 29 days annual leave.
- Why this job: Join a fun, supportive team focused on excellence and personal growth.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Full training provided; must be flexible to work weekends.
The predicted salary is between 20400 - 28600 £ per year.
Overview
Hours – 40 hours (must be flexible to work weekends)
Salary – from £26,000 per annum, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
Responsibilities
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
Qualifications
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be self-motivated to work with and without supervision
- Have previous experience working towards sales targets and personal KPI\’s
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and intraocular lens surgery. Understanding these procedures will help you engage confidently with patients and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with a friend or family member. This will help you become more comfortable in relaying information clearly and effectively, which is crucial for a Patient Advisor.
✨Tip Number 3
Research common questions and concerns that patients may have regarding eye care and surgery. Being prepared to address these topics will show your commitment to providing excellent customer service and support.
✨Tip Number 4
Highlight any previous experience in customer service or healthcare roles during your discussions. Sharing specific examples of how you've successfully handled patient interactions can set you apart from other candidates.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Patient Advisor role. Emphasise your communication skills, customer service experience, and any previous roles in healthcare or patient-facing environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to build relationships. Mention specific examples of how you've provided excellent service in the past and how you can contribute to Optical Express's culture of care and integrity.
Highlight Relevant Skills: In your application, clearly outline your strong organisational skills and self-motivation. Provide examples of how you've successfully managed tasks independently and worked well within a team to achieve common goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Patient Advisor role.
How to prepare for a job interview at Optical Express
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Be prepared to demonstrate your ability to engage with both patients and professionals. Practice clear and concise responses to common questions, and consider sharing examples of how you've effectively communicated in past roles.
✨Demonstrate Your Passion for Patient Care
Optical Express values a culture of care and integrity. During the interview, express your enthusiasm for helping others and your commitment to providing exceptional service. Share any relevant experiences that highlight your dedication to patient care.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and negotiation skills. Think about situations where you had to resolve conflicts or negotiate solutions, and be ready to discuss your thought process and outcomes.
✨Research the Company Culture
Understanding Optical Express's commitment to community and employee development can set you apart. Familiarise yourself with their charitable projects and training opportunities, and be ready to discuss how you align with their values during the interview.
