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- Tasks: Engage with patients, assist in consultations, and maintain records in a dynamic clinic environment.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training opportunities.
- Why this job: Join a supportive team focused on excellence and community impact while making patients feel valued.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Be part of a fun, rewarding career that prioritises care, trust, and integrity.
The predicted salary is between 21600 - 32400 £ per year.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave pro rata
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your approach during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and ensuring patient satisfaction.
✨Tip Number 3
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial when interacting with patients from diverse backgrounds.
✨Tip Number 4
Research common questions asked in healthcare roles, particularly those related to patient interaction and support. Being prepared for these questions will demonstrate your knowledge and enthusiasm for the Patient Advisor position.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've built relationships with clients. Use specific examples that demonstrate your organisational skills and ability to communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for patient care and how it aligns with Optical Express's values. Mention your motivation to succeed and provide examples of how you've gone above and beyond in previous roles.
Highlight Relevant Skills: When filling out your application, emphasise skills that are crucial for the Patient Advisor role, such as strong communication, organisational abilities, and a commitment to providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a patient-facing role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples from your past experiences where you went above and beyond to ensure a positive experience for patients.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with a diverse range of people, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated in previous roles, especially in challenging situations.
✨Highlight Organisational Skills
Be ready to showcase your organisational abilities. Discuss specific methods or tools you use to keep track of tasks and manage your time efficiently, especially in a fast-paced environment like a clinic.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios you could face as a Patient Advisor. Think about how you would handle difficult patients or unexpected situations, and be prepared to share your thought process.
