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- Tasks: Engage with patients, assist in consultations, and maintain records in a dynamic clinic environment.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy 29 days annual leave, free eye surgeries, ongoing training, and a pension scheme.
- Why this job: Join a supportive team focused on excellence and community impact while making patients feel valued.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Part-time role with flexible hours, including weekends, in a modern working environment.
The predicted salary is between 15240 - 25400 £ per year.
Hours: Part Time - 16 hours (must be flexible to work weekends)
Salary: £25,400 pro rata + Bonus
Location: Hull
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and ensuring patient satisfaction.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with a diverse range of patients, being able to articulate clearly and empathetically is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 4
Be ready to demonstrate your organisational skills. You might be asked how you would manage multiple tasks, such as scheduling appointments and maintaining patient records, so think of strategies you’ve used in the past to stay organised.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've built relationships with clients. Emphasise your organisational skills and ability to communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for patient care and how you align with Optical Express's values. Mention specific examples of how you've provided exceptional service in previous roles.
Highlight Relevant Skills: Clearly outline your strong organisational skills and ability to communicate with diverse individuals. Use bullet points to make these skills stand out, especially those that relate directly to the Patient Advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples from your past experiences where you went above and beyond to ensure a positive experience for patients.
✨Demonstrate Strong Communication Skills
As a Patient Advisor, clear communication is key. Prepare to discuss how you've effectively communicated with diverse groups in previous roles. Practise articulating your thoughts clearly and confidently.
✨Highlight Organisational Skills
Be ready to showcase your organisational abilities. Discuss specific instances where you successfully managed multiple tasks or maintained accurate records, as this will be crucial in your role at Optical Express.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle patient concerns. Think of examples where you resolved issues or improved patient satisfaction, and be prepared to share these stories.
