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- Tasks: Support patients with a 5-star service and perform diagnostic eye scans.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and 29 days of annual leave.
- Why this job: Join a fun, rewarding team focused on care, trust, and making a positive impact.
- Qualifications: Strong communication skills, self-motivated, and a passion for customer service required.
- Other info: Full training provided; must be available to work weekends.
The predicted salary is between 20400 - 29600 £ per year.
Job Title: Patient Advisor Hours: Full Time, 40 hours Location: St Albans Salary: £27,000 – £28,000 benefits – Full training given Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: * An industry leading salary plus excellent bonus potential * State of the art, modern working environments * 29 days annual leave * Free Laser Eye Surgery and Intraocular Lens Surgery * Free eye tests * Discounted prescription eye wear and sunglasses * Generous Optical Express friends and family discount scheme * Ongoing training and development opportunities * Pension scheme It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve: * Building relationships with patients and ensuring regular communication prior to and following their treatment * Assisting in patient consultations * Scanning patients eyes using state of the art equipment as part of a full health check * Assisting patients to complete health questionnaires * Introducing patients to their optometrist * Scheduling treatment dates * Discussing finance options * Accurately maintaining patient records Are you our ideal candidate? The answer is yes if you: * Have a passion for providing world-class customer service * Possess strong organisational skills * Can communicate clearly and articulately with a diverse range of people * Have previous experience working towards sales targets and personal KPI’s * Are motivated and driven to succeed If you believe you have the right skills and attributes for this role, we would love to hear from you
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and diagnostic procedures. This knowledge will help you engage confidently with patients and demonstrate your commitment to providing exceptional care.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with friends or family. This will help you become more comfortable in relaying information clearly and effectively, which is crucial for a Patient Advisor.
✨Tip Number 3
Research common questions and concerns patients may have about eye treatments. Being prepared with answers will not only boost your confidence but also show potential employers that you are proactive and patient-focused.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, helping you tailor your approach during the interview process.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific examples of how you've successfully built relationships with clients or patients in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your genuine interest in providing exceptional patient care. Share any relevant experiences where you went above and beyond to help someone, as this aligns with the company's commitment to a culture of care and trust.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities during the interview. You might be asked to role-play scenarios with patients or discuss how you would relay information to optometrists, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Organisational Skills
Since the role involves maintaining accurate patient records and scheduling consultations, be ready to discuss how you manage your time and stay organised. Provide examples of tools or methods you use to keep track of tasks and appointments.
✨Be Ready to Discuss Negotiation Techniques
As the position requires arranging affordable finance options for patients, think about your negotiation skills. Prepare examples of past experiences where you successfully negotiated terms or resolved conflicts, demonstrating your ability to find solutions that benefit both parties.
