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- Tasks: Be the friendly face for patients, guiding them through their journey with care.
- Company: Join Optical Express, a leader in patient care and innovative eye treatments.
- Benefits: Enjoy 29 days off, free eye surgeries, and discounts on eyewear.
- Why this job: Make a real impact while working in a supportive and fun environment.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Must be available to work weekends; ongoing training provided.
The predicted salary is between 25400 - 25400 £ per year.
Hours: Full Time - 40 hours (Must be happy to work weekends)
Salary: £25,400 per annum + Bonus
Location: Dudley
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on providing exceptional service to patients.
✨Tip Number 3
Practice your communication skills, especially how you articulate complex information clearly. As a Patient Advisor, you'll need to explain treatment options and finance plans to patients, so being able to convey this information simply is key.
✨Tip Number 4
Show your enthusiasm for ongoing training and development. Optical Express values growth, so expressing your eagerness to learn and develop within the role can set you apart from other candidates.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: In your CV, emphasise your organisational skills and any experience in healthcare or customer service. Make sure to include any relevant training or certifications that could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Patient Advisor.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Patient Advisor, you'll be the first point of contact for patients. Be prepared to share specific examples of how you've provided exceptional customer service in the past. Highlight your ability to build rapport and make patients feel valued.
✨Demonstrate Strong Communication Abilities
Clear communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex information, so think about how you can simplify it for someone who may not have a medical background.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various patient situations. Think through potential scenarios, such as dealing with a nervous patient or managing scheduling conflicts, and prepare your responses to demonstrate your problem-solving skills.
✨Research Optical Express and Its Values
Familiarise yourself with Optical Express's mission and values. Understanding their commitment to patient care and community involvement will help you align your answers with their culture during the interview, showing that you're a great fit for the team.
