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- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Optical Express is dedicated to exceptional patient care and innovative technology.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team focused on patient care and community impact.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Work in Bristol with occasional shifts in Bath and Melksham.
Job Title – Patient Advisor
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Location – Bristol
Hours – Full time, 40 hours
Salary – £28,000
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
* An industry leading salary plus excellent bonus potential
* State of the art, modern working environments
* 29 days annual leave
* Free Laser Eye Surgery and Intraocular Lens Surgery
* Free eye tests
* Discounted prescription eye wear and sunglasses
* Generous Optical Express friends and family discount scheme
* Ongoing training and development opportunities
* Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike. xiskglj We are looking to add to our team in our Bristol clinic.
Your day to day responsibilities may vary however a typical day will involve the following duties:
* Building a strong relationship with our patients
* Performing diagnostic eye scans (full training will be provided)
* Confidently relaying patient information to the optometrist to ensure a smooth patient journey
* Maintaining patient records with accurate and up to date information
* Arranging affordable finance options to suit each individual patient
* Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
* Be driven and passionate with a willingness to succeed
* Have excellent written and verbal communication skills
* Be able to demonstrate strong negotiation skills
* Be self-motivated to work with and without supervision
* Possess strong organisational skills
* Have previous experience working sales targets and personal KPI’s
* Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and other treatments. This knowledge will help you engage confidently with patients and demonstrate your commitment to providing exceptional care.
✨Tip Number 2
Practice your communication skills by role-playing scenarios where you interact with patients. This will prepare you for the real-life situations you'll encounter as a Patient Advisor, ensuring you can make patients feel comfortable and understood.
✨Tip Number 3
Research common questions and concerns patients have regarding eye care and surgery. Being well-informed will allow you to address these queries effectively, showcasing your expertise and enhancing the patient experience.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific examples of how you have successfully built relationships with clients or handled challenging situations in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your genuine interest in providing exceptional patient care during the interview. Share any relevant experiences where you went above and beyond to help someone, as this aligns with the values of Optical Express.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication with both patients and professionals, prepare examples that showcase your ability to convey information clearly and effectively. Practice active listening techniques to show you value others' input.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and keep track of multiple tasks. Provide specific examples of how you've successfully organised schedules or maintained records in previous roles, as this is crucial for a Patient Advisor.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think of scenarios where you had to handle difficult situations or negotiate solutions, and be prepared to explain your thought process and outcomes.
