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- Tasks: Be the first point of contact for patients, ensuring they feel valued and informed.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team focused on excellence and making a positive impact.
- Qualifications: Passion for customer service, strong organisation skills, and clear communication are essential.
- Other info: Opportunity to work in a modern environment with a supportive culture.
The predicted salary is between 24000 - 30000 £ per year.
Hours: Full Time 40 hours
Location: Chiswick
Salary: £27,000 + benefits
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave pro rata
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Locations
Patient Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and ensuring patient satisfaction.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with a diverse range of patients, being able to articulate clearly and empathetically is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 4
Research common questions asked in healthcare-related roles. Being prepared for questions about handling difficult situations or managing patient concerns can set you apart from other candidates and demonstrate your readiness for the role.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and ability to communicate effectively.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you, such as their commitment to community and integrity.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Patient Advisor role.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Patient Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your communication skills and empathy.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Be ready to discuss how you manage your time and prioritise tasks effectively. You might want to share specific tools or methods you use to stay organised in a busy environment.
✨Communicate Clearly
Since you'll be interacting with a diverse range of patients, clear communication is key. Practice articulating your thoughts and responses to common interview questions, ensuring you convey your ideas confidently and understandably.
✨Express Your Passion for Patient Care
Optical Express values a culture of care and integrity. Be prepared to discuss why patient care is important to you and how you can contribute to creating a positive experience for patients from the moment they enter the clinic.
